Mill House scoop the top Care Home Heroes Award

Health and Wellbeing Coordinator Paul Dixon based at Caring Homes’ Mill House in Chipping Campden, Gloucestershire is delighted to have scooped the overall title of ‘Unsung Heroes 2019’ following a competition run in association with leading care home magazine, Caring Times and Ontex.

Paul Dixon, health and wellbeing coordinator at Mill House in Chipping Campden in Gloucestershire, was nominated by Customer Relationship Manager Mel Wood and has worked at Mill House for just over 18 months.

Mel said: “Imagine being a resident in a care home and watching everyone else from your window building a snowman. But because of your care needs you are not able to leave your room and join in. Then imagine that Paul is your activities coordinator and suddenly YOU are involved, Because Paul brings buckets of snow into your bedroom, so you can touch and feel snow and make your own snowman from your bed. He doesn’t worry about the mess or the logistics, he only cares about making something happen because he knows the difference that it will make to YOUR day. Paul did that.”

Judges selected their winner based on the key criteria, being; “It is all about rewarding those individuals that have made a real impact on their particular place of work.”

Paul evidenced that criteria in spades and is a fantastic Wellbeing Coordinator who prioritises the care and engagement of his residents and goes above and beyond to provide creative, engaging and inclusive activities personalised to his residents’ individual needs.

Colleagues describe Paul as a person who delivers a 1st class service to the residents. Sharing, “He always goes above and beyond in understanding everyone’s needs and by ‘thinking outside the box’ to work with local communities and businesses he regularly exceeds expectations for all those that he engages with.”

Caring times state that there are over 18,000 care homes in the UK and Caring Homes, Mill House and Paul are delighted that the individual approach and out of the box thinking that is evident at Mill House on a daily basis has been recognised by the country’s leading care publication.

Mill House

Home Manager

Anna Senir


Sheep Street,
Chipping Campden,
GL55 6DR

0808 223 5524
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely

Paul Jeffery – Chief Executive Officer

Frank Cummins – Clinical Director