Contact Us

How Can We Help You Today?

From finding the right care home for a loved one, to speaking with our support team, we're here to make things as simple as possible.

Choose from the options below and we'll point you in the right direction.

Looking for Care?

Our expert team can help you understand your options, check availability and arrange a visit to one of our homes to meet the team and learn more about the care offered.

Free, friendly care advice
Guidance on care types & funding
Arrange a home visit & meet the team
No obligation – just support

For New Care Enquiries Please Call 0808 169 8661

Contact a Specific Home

Calling to speak with a resident or a home team member at a specific home? You'll find each home's phone number on our Find a Care Home page.

Simply find the home you wish to contact, call the number listed and select option 2 to be connected straight through to the home.

Find Your Nearest Home

Suppliers, Entertainers & Professionals

Are you a supplier, entertainer or healthcare professional (local authorities / discharge teams)? To make sure your enquiry reaches the right team, please use the contact details below to contact the relevant care home directly.

Please contact the relevant care home directly through our 'Find a Care Home' page.

This helps us keep our care enquiry lines available for families seeking support.

Find a Care Home

Looking for a Career with Caring Homes Group?

Please visit our Careers website to view current opportunities and apply directly.

Job enquiries submitted via our contact form cannot be processed.

Visit Caring Homes Careers

Get in Touch with our Support Office

Accounts Receivable

If you need to contact our credit control and billings department in relation to invoices you have received, please send an email, or call: 01206 258907

Accounts Payable

If you are a supplier and need to contact our purchase ledger department to discuss your account or payment, please send an email, or call: 01206 258903

Media and Press Office

If you are a journalist and have a media enquiry please call our Press Office.

Compliments and Complaints

Our aim is to deliver high quality services and we love to get your feedback on your experience. We also know that, from time to time, things don’t go quite so smoothly and so we really appreciate hearing from you regarding what we did right and what we could be doing better.

Please email [email protected] or complete the form below.

(spam and business touting emails will not be responded to)

Thanks for your message

We endeavour to get back in touch as soon as possible — you will receive a confirmation to your email address as a receipt of the message.

Frequently Asked Questions

We understand that you may have many questions when you or a loved one are considering a care home. Our helpful and knowledgeable team are here to offer you free advice on finding the right home, care types and funding advice.

Click to View our FAQs