Caring Homes Head Office
Opening hours: 9am-5pm Monday -Friday
Frequently asked questions
We understand that you may have many questions when you or a loved one are considering a care home. Our helpful and knowledgeable team are here to offer you free advice on finding the right home, care types and funding advice.
Click here to read more.
If you wish to make an enquiry about our care, please contact each of our care homes directly here or call our customer helpline below.
Calls may be recorded for quality and training purposes.
Partners and Suppliers
If you are currently providing services or supplies to us and would like to talk to us please contact the home you supply directly. Due to the volume of contacts we receive, we are not always able to respond to speculative supplier approaches.
If you need to contact our credit control and billings department in relation to invoices you have received, please send an email to [email protected] or contact 01206 258907.
If you are a supplier and need to contact our purchase ledger department to discuss your account or payment, please send an email to [email protected] or contact 01206 258903
Compliments and Complaints
Our aim is to deliver high quality services and we love to get your feedback on your experience. We also know that, from time to time, things don’t go quite so smoothly, and so we really appreciate hearing from you regarding what we did right and what we could be doing better.