Caring Homes Head Office

Opening hours: 9am-5pm Monday -Friday

Frequently asked questions

We understand that you may have many questions when you or a loved one are considering a care home. Our helpful and knowledgeable team are here to offer you free advice on finding the right home, care types and funding advice.
Click here to read more.


If you wish to make an enquiry about our care, please contact each of our care homes directly here or call our customer helpline below.
Calls may be recorded for quality and training purposes.

Recruitment and Careers

If you are considering a career with Caring Homes, we would be delighted to talk to you. We have a wide range of homes, roles and locations.

Careers site

Partners and Suppliers

If you are currently providing services or supplies to us and would like to talk to us please contact the home you supply directly. Due to the volume of contacts we receive, we are not always able to respond to speculative supplier approaches.



If you need to contact our credit control and billings department in relation to invoices you have received, please send an email to [email protected] or contact 01206 258907.


If you are a supplier and need to contact our purchase ledger department to discuss your account or payment, please send an email to [email protected] or contact 01206 258903

Media and Press Office

If you are a journalist and have a media enquiry please call our Press Office on 0800 058 4282

Compliments and Complaints

Our aim is to deliver high quality services and we love to get your feedback on your experience. We also know that, from time to time, things don’t go quite so smoothly, and so we really appreciate hearing from you regarding what we did right and what we could be doing better.

Thanks for your message

We endeavour to get back in touch as soon as possible — you will receive a confirmation to your email address as a receipt of the message.

Any questions?
Call us free 24 hours a day, 7 days a week.

Last year we helped over 5,000 families find the right care with free advice on anything from funding care to finding the right home and moving in.

We can help with advice on paying for care and how funding works. We can check availability in all of our homes and send you the latest brochure. If you'd like to meet our Home Manager, we'll book an appointment at a time to suit you.

0808 169 8661 Freephone
Enquire now 0808 169 8661