Luke wins Care Home Catering Award for going ‘above and beyond’ for the residents at Mill House.

21st November 2019

Maggie and the team at Mill House Nursing Home in Chipping Campden are celebrating after colleague, Luke Webb was named winner of the ‘Above and Beyond Special’ Award at the Care Home Catering Awards 2019.

The prestigious awards run by Care Home Catering magazine celebrates national excellence in care home catering was held at the Care Home and Hospital Catering Forum which took place at The Royal Garden Hotel, Kensington on Monday, 18th November.

The ‘Above and Beyond Special’ was a highly competitive category however the judges were particularly impressed by Luke’s kindness, compassion and dedication to going the extra mile for the residents at Mill House.

The judges said, “This young man is the epitome of someone who goes above & beyond, making a difference to his residents’ lives every day. Just 19 at the time of the nomination, he has a wonderfully kind and caring attitude that shines through in everything he does. He is passionate about the residents’ wellbeing and loves involving them in choices and activities to do with food and hydration. If anyone needs extra fluids or a boost to encourage them to eat, Luke makes it his mission to find out exactly what they would like and turns it into a fun mini activity.”

Paul Dixon, Activities Manager at Mill House who nominated Dining Supervisor, Luke for the award gave an example of Luke’s kind and compassionate approach with residents, explaining the time Luke had taken charge when a resident had stopped eating and no one could find any medical reason for it.

Paul said, “The care team and doctors tried everything and then Luke said leave it with me and I will sort it. He put on a tie and set up a private table for two and asked the resident in question if she would be kind enough to be his lunch date as he had no one to have lunch with and was feeling a bit down.”

“The resident gave him a big hug and said, “yes, of course” and they had a wonderful lunch for two on a private table with candles and flowers. After the lunch she bounced back and began eating again. Where the care team and doctor had struggled, Luke had resolved the problem in minutes.”

Maggie Spooner, Manager at Mill House said, “Luke has a wonderful caring attitude and always goes the extra mile in all areas of hospitality whilst also ensuring the dignity of every individual.”

“I’m really pleased that through this prestigious award Luke has been able to receive the recognition he deserves,” added Maggie.

At Mill House, we deliver residential, nursing and dementia care for up to 45 elderly residents in a friendly and supportive environment.

If you would like to find out more about life at Mill House, what is happening at the home, events, or to arrange a visit, please contact us on 0808 223 5524 or email us by clicking here.

“This young man is the epitome of someone who goes above & beyond, making a difference to his residents’ lives every day. Just 19 at the time of the nomination, he has a wonderfully kind and caring attitude that shines through in everything he does."

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