Sanford House praised by CQC for kindness, compassion and respect

Sanford House nursing home in East Dereham, Norwich, has been praised in its latest CQC inspection report for kindness, compassion and having the ability to make residents happy. The home was rated as providing a ‘good’ care service in all areas in the inspection and staff were seen to demonstrate best practice in their approach to care, treatment and support.

Sanford House provides nursing care and specialist dementia care for up to 40 elderly people. It was given a ‘good’ overall rating for providing a safe, effective, caring, responsive and well-led care service in the inspection which took place in January.

The CQC report praised Sanford House in its overall summary, and noted that “staff were well trained, kind and compassionate…. polite, thoughtful and treated people with dignity and respect.”

One resident told the inspectors: “I think they understand me and I know I can talk to them and explain what I am feeling.”

Meanwhile relatives praised the home with one saying: “It gives me total peace of mind my family member being here. Nothing is too much trouble, they get to know people and know what makes them laugh.”

Another said: “They have made such a difference with my family member. With support they have made really good progress and are much better than when they first came in. The one to one has really helped and my family member is more like their old self.”

The report continues adding there were good daily activities and the food was nutritious and generally well received. One relative said: “I come on a Sunday to have lunch with my relative which is nice.” Another relative said: “Since being here my relative has put on weight, which is nice.”

To find out about people’s experience of living at the home inspectors spoke with seven residents and seven visiting relatives. They also spoke with six members of staff that included nursing, care, kitchen and maintenance as well as managers, looked at care records and observed how the care team interacted with each other, with residents and with visitors.

Joan Auton, Home Manager, said: “At Caring Homes we want to ensure that every home is just that – a caring home and we are all extremely happy at the praise we received from inspectors in the report following their visit to Sanford House.

“All of our team members, residents and families work well together to support each other and it is very pleasing to see that our service has been rated as good by the CQC in every category as well as hearing all the lovely things that residents and relatives had to say about us.”

Caring Homes Group was established in 1994 by registered nurse Helena Jeffery and her son Paul. Since then the company has grown to become one of the most highly respected independent care and support providers in the UK and remains family run.

Sanford House Nursing Home

Home Manager

Joan Auton

Address

Danes Fort Drive,
Swanton Road,
East Dereham,
Norfolk,
NR19 2SD

Contact
0808 223 5533
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely