Oak Manor praised as ‘calm, friendly, warm and welcoming’

Oak Manor nursing home, in Scarning, near Dereham, has been praised in its latest CQC inspection report for having a kind and compassionate care team who treat the residents with dignity and respect.

The home was rated as providing a ‘good’ care service across all five of the Care Quality Commission (CQC) categories – safe, effective, caring, responsive and well-led – in the inspection which took place in August.

Part of the Caring Homes Group, Oak Manor care home in Scarning, near Dereham provides specialist residential and nursing care for up to 61 elderly residents living with a form of dementia.

Residents and their relatives were very positive about the home saying Oak Manor was a safe place to live and that people felt well cared for. The overall atmosphere at the home was praised as calm, friendly, warm and welcoming.

The care team were praised. One resident said; “The staff are genuinely good. You can talk to them and ask them anything. I have become quite good friends with some of them.” A relative added; “They are very caring. If my relative becomes upset someone will be with them immediately. They never talk down to them.”

The report continues, stating that the meals at Oak Manor were good and there was always a choice of meals and drinks. One person said; “The food is good. I eat all the meals given to me.” Another person said; “The food is lovely.”

Anne Benstead, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home. We are all extremely happy that the CQC inspectors have recognised the continuing high standards at Oak Manor.”

Activities at Oak Manor were praised by the CQC and the activities coordinator seen to be proactive in encouraging people to engage in the activities either in a group setting or individually. The home is also developing a sensory and dementia friendly garden area which the inspectors saw being used and explored by residents at the home.

To find out about life at Oak Manor the inspection team spoke with two residents, four relatives, a visitor and a healthcare professional. Eight members of staff including care workers, nurses, the activities coordinator and a chef were interviewed. Care and medicine administration records were looked at plus records on recruitment, training and health and safety.

Caring Homes Group was established in 1994 by registered nurse Helena Jeffery and her son Paul. Since then the company has grown to become one of the most highly respected independent care and support providers in the UK and remains family run.

Oak Manor

Home Manager

Anne Benstead

Address

Dereham Road,
Scarning,
Dereham,
Norfolk,
NR19 2PG

Contact
0808 223 5528
View care home

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