Residents and staff at Mill House Care Home are celebrating after a recent Care Quality Commission (CQC) inspection saw their rating remain as ‘Good’ in the areas of the inspection - safe, effective, caring and responsive.
Praised for its “supportive” environment, while relatives felt their loved ones were “safe living at Mill House”, in the report, staff were found to be “kind and caring” and always treated residents with “dignity and respect”.
It was also highlighted in the inspection that staff support residents “in the least restrictive way possible and in their best interests”.
Priding themselves on taking the time to listen to the needs of those they care for, relatives praised the care staff, informing inspectors that staff support them in a personalised way, with comments such as: "I think they are lovely" and "The care staff are so kind, very listening".
In the last few months, Mill House has welcomed their newly appointed home manager, Gary Kent. Since taking on the new role, Gary has a clear vision for Mill House and spoke positively about his visions for continuing to make improvements
Mill House's home manager, Gary, said: “We are absolutely delighted with the results of our recent CQC report. The whole team has worked together to ensure residents are receiving quality care and they continue to embrace our shared vision for continual improvement.
“The CQC report shows how the team at Mill House is dedicated to providing the high standards of care and support that our residents and their families expect and deserve. It is our intention, as a team, to build on the report and work to continuously improve how we meet the needs of our residents. Caring Homes invests constantly in its teams to ensure that they are well trained and organise regular resident-led activities that the whole home will enjoy. It is a privilege to work with such a dedicated team.”
Situated in the heart of the beautiful Cotswolds, Mill House is a sought-after care home that has been purpose-built from beautiful Cotswold stone. With landscaped gardens and lovely spaces around the home, residents enjoy regular outings to one of the old pubs for lunch or browsing in the boutiques and gift shops.
For more information about Mill House or to arrange a tour of the home, call the friendly care team on 0808 223 5524.