Kind, friendly and approachable team at Claydon House

Claydon House care home, in Lewes, East Sussex, has been praised in its latest CQC inspection report for having a kind, approachable and friendly care team.

The home was rated as providing a ‘good’ care service in the inspection which took place in September.

Residents told the Care Quality Commission (CQC) inspectors they felt safe living at the home as there were always members of staff around. One commented “The way I am looked after makes me feel safe.” Another added “It’s very good, I like it here. I’m safe.”

Part of the Caring Homes Group, Claydon House offers the best of old and new in one breathtakingly beautiful location. The double-fronted Victorian house with 47 bedrooms, provides residential and nursing care, while a purpose-built extension provides specialist dementia support. This combination of nursing and dementia care in one location ensures that our residents’ changing care requirements can be catered for, without the need to move to a different service.

The atmosphere at Claydon House was seen to be happy, calm and organised and staff were seen to develop positive, compassionate and meaningful relationships with people.

One member of staff told inspectors; “We treat people like we would like to be treated. If they are safe and happy, then I am happy.” Another added “This is their home and we work in it. They don’t live in our workplace.”

The report continues stating that people were positive about both the quality and the quantity of the food. “There is always a choice of food, variety, and as much as you want including second helpings, plenty of drinks and the food is very good. I have plenty to eat,” said one resident.

Karen Grainger, Home Manager, said: “At Caring Homes we want every home to be just that – a caring home for the people who live here. We, as a team, want to provide outstanding care. We know we have areas to further develop and implement but I’m proud of what we have accomplished.”

To find out about life at Claydon House the inspection team met with 15 people and four relatives to seek their views and experiences of the services provided at the home as well as speaking with the registered manager, deputy manager, five care staff and two members of the ancillary team. Care plans and risk assessments were looked at as well as other documentation.

If you would like to find out more about life at Claydon House, our events and activities, or to arrange a visit, please contact us on 0808 223 5418 or email

Claydon House

Home Manager

Karen Grainger


8 Wallands Crescent,
East Sussex,

0808 223 5418
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely