Galsworthy House team praised as hardworking, knowledgeable, kind and caring

Galsworthy House care home, in Kingston upon Thames, Surrey, has been praised in its latest CQC inspection report for having a team of kind, knowledgeable and hardworking staff.

The home was rated as providing a ‘good’ care service in all areas in the inspection which took place in June. Staff were seen to treat residents in a respectful and dignified manner.

A resident told inspectors they felt safe and well cared for at the home: “I have everything I need. I couldn’t find a nicer place to live.” Another added; “The staff are ever watchful, you don’t see them just sitting around.”

Part of the Caring Homes Group, Galsworthy House provides the highest standards of residential, nursing and dementia care for up to 72 elderly residents. The home enjoys a prime position on Kingston Hill, with wonderful views over Richmond Park, the largest Royal Park in London.

The CQC praised the home, saying that Galsworthy House had a friendly, calm and relaxed atmosphere. Residents are encouraged to make their own decisions and given the encouragement, time and support to be able to do so.

A relative told the inspectors; “The minute we came here I knew it was the place for us. Staff always ask my relative what she wants to do, they laugh and joke and treat her as an equal.”

The report continues, saying that during the two day inspection staff were available, visible and seen engaging with people.

“Staff have the skills, experience and a good understanding of how to meet peoples’ needs. The knowledge staff had of people as individuals gave them the opportunity to care for residents in the most effective way,” it states.

Staff complete the Care Certificate and also undertake regular training in manual handling, dementia awareness, fire awareness, safeguarding, infection prevention and more.

Team members who spoke to the inspectors said they were happy in the workplace and felt supported by the managers. They were encouraged to put forward their ideas to make working and living at Galsworthy a positive, happy experience. One said; “It is a lovely, caring and friendly place to come to.”

Gill Irish, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home. We are all extremely happy at the praise we received from inspectors and that Galsworthy House has been found to be good in every CQC category.

“All members of our team were observed during the inspection and were seen to treat our residents with genuine care and compassion, being knowledgeable about every individual’s needs.”

To find out about life at Galsworthy inspectors spoke to 10 residents, eight relatives, the manager and deputy manager, two activities coordinators and 10 other staff members. The team observed care and support being given in the communal areas of the home and looked at six care records and four staff records. Records relating to the management of the service were also inspected.

Caring Homes Group was established in 1994 by registered nurse Helena Jeffery and her son Paul. Since then the company has grown to become one of the most highly respected independent care and support providers in the UK and remains family run.

If you would like to find out more about life at Galsworthy House, our events and activities, or would like to arrange a visit to our home, please contact us on 0808 223 5506 or email

Galsworthy House Nursing Home

Home Manager

Zoe Smith


177 Kingston Hill,
Kingston Upon Thames,

0808 223 5506
View care home

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