Dignity and choice at St George’s Care Home

The team at St George’s Care Home in Bristol have been praised in the home’s latest Care Quality Commission (CQC) inspection report for their knowledge, kindness and compassionate care.

You can read the full report here.

St Georges is a modern, purpose-built nursing home in Bristol. Located in a quiet residential area three miles from the city centre, St Georges provides specialist nursing care for up to 67 people. The home was rated good in every one of the five sections – safe, effective, caring, responsive and well led – in the inspection which took place in September.

Inspectors were told that residents felt safe and their needs were met. A resident told them: “Yes, I feel safe. I trust the people here.” A relative added; “My sister is very happy living here. The staff know her limitations and I feel she is safe. I don’t worry when I leave.”

Residents were seen to be treated with kindness, respect and compassion. During the two days of the CQC inspection people were observed being treated in kind and respectful ways. Care staff were helpful and friendly and people looked relaxed and comfortable in their presence.

Care staff told the inspectors how they made sure that people’s dignity and privacy was promoted and maintained. Residents said they were asked and felt involved in decisions about their care. Peoples rights to a family life were respected and visitors were made welcome at any time.

One member of the care team said; “It is lovely to put a smile on people’s faces and lovely to see the residents happy. I like to know each resident and what their families are about and get to know them all personally.”

Staff told the inspectors they were happy working at the care home and pleased with the training they received, including Caring Homes City and Guilds accredited My World dementia training.
One team member said; “This is brilliant training and has really made me have much better understanding of dementia.”

During the inspection staff were observed asking residents before providing support, ensuring dignity and consent at all times.

One said; “I always ask people. If they are not in the mood or the right frame of mind that is fine. We do what they want as long as they are not in danger. At the end of the day we are here for them and it is their life and their choice.”

Terry Ford, Home Manager, was praised by the inspectors for bringing the team together at the home, making staff feel valued and appreciated.

One member of staff said; “He is brilliant. He talks to you one to one and not just like a boss. He’s really down to earth.” Another added; “I feel really supported by the manager. He is very open and accommodating and makes the nurses feel comfortable.”

He said: “At Caring Homes we want to ensure that our home is just that – a caring home.
“Here at St George’s Care Home we are all delighted at the praise we have received from the CQC inspectors following our latest inspection and that we have achieved a Good overall rating. We have worked hard with the CQC to continually improve standards at St Georges which two years ago was rated as inadequate, before moving up to Requires Improvement last year.”

A range of activities were seen taking place at the home. The activities co-ordinator told the inspectors how they celebrated events such as the royal wedding and supported people to visit their local church if they wanted to. The home had also developed a relationship with a local nursery and ‘tiny tots’ visits now take place at St Georges every two weeks.

St Georges Care Home offers specialist nursing care including trial stays, short stay and convalescent care for up to 67 people.

Visiting St Georges is the best way to experience life at the home and talking to residents about their experiences. If you would like to arrange an appointment to meet our Home Manager and the team or would like more information about how St Georges can meet your care needs or the needs of a loved one, please call 0808 223 5535 or click here to send an email.

St Georges Care Home

Home Manager

Graeme Redshaw


Kenn Road,
St George,

0808 223 5535
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely

Paul Jeffery – Chief Executive Officer

Frank Cummins – Clinical Director