Caring Homes and the Team at Abbeycrest Nursing Home in Sonning Common, Berkshire are delighted to have recently achieved their third consecutive overall ‘Good’ rating from national care regulators, The Care Quality Commission (CQC), following a comprehensive inspection in November. The CQC after each of the three inspections at Abbeycrest have awarded the home a rating of good in all five key areas for being safe, effective, caring, responsive and well-led.
Abbeycrest is part of Caring Homes, an established, family-run care company, who have been providing care for over 25 years. The home is ideally situated in the quiet village of Sonning Common in the heart of the Chilterns and provides the highest standards of residential, nursing and dementia care for up to 70 elderly residents.
Working in partnership with other organisations to contribute to the development of best practice the homes management and team work closely with other professionals to ensure people received joined up care. There are champions within the home who actively support colleagues to make sure people experience good healthcare outcomes. Using these partnerships Nurses had recently attended a ‘SKINtelligence’ project at a major hospital, set up to assist better management of pressure sores and wounds in the community.
During their visit, Inspectors observed that residents were fully supported to have maximum choice and control of their lives and that people’s rights to make their own decisions were respected meaning that residents were in control of their support.
For example, a person was being supported by the service to have treatment at the home rather than hospital. This had improved the person’s quality of life who now enjoyed visits from family and friends and was able to join in activities in the home.
Residents and relatives described the team as kind and caring. Comments included, “Staff are so kind, I can’t praise them enough. I must emphasise how kind the carers are, carers are always smiling, very gentle,” with inspectors adding, “People were treated with dignity and their choices respected. The service promoted a person-centred service that valued people as individuals.”
Delighted with the feedback, Home Manager of Abbeycrest Nursing Home for the last six years Marilyn Kimayong, said, “At Abbeycrest our aim is to foster an inclusive environment that enables our residents to live their lives to the fullest, and we are really pleased that the CQC noted that we are contributing to the development of best practice in our locality through our exceptional partnership working and providing person-centred care resulting in an improved quality of life for our residents.”
“We are delighted with our third consecutive ‘Good’ overall rating, this is down to the fantastic team here and great support from senior management and colleagues across Caring Homes. We hope that other services can learn from our approach and achieve similar outstanding outcomes and experiences for their residents.”
Abbeycrest is purpose built and dementia friendly, which means that many of the design features assist people to orientate themselves around the home and maintain their independence. Inspectors noted that all areas were maintained and decorated to a high standard and that since the last inspection the home and its residents were now able to benefit from not only a new coffee area providing additional communal space for people to enjoy quality hot drinks with visiting friends and family but also the latest laser movement sensors in people’s rooms to notify colleagues of movement in the room, which improves the safety for people at high risk of falls as colleagues are then warned to attend and prevent any potential falls.
Residents and their relatives are very positive about the care they receive and told inspectors, “Staff are very polite and friendly,” and, “The home has got a nice atmosphere; staff are good, seems to have people here for a long time which is a good sign. People are really nice, they address [person] by the first name and they made us feel welcome.” Another relative added, “We feel staff are our friends, they are so caring, really caring.”
During their visit inspectors observed staff being passionate about the care they delivered to people, noting that they took time to understand people’s care needs and backgrounds. Everyone inspectors spoke with told them they felt safe living at Abbeycrest with relatives providing high praise for the management, comments including, “This home is top on the list”; “The manager is approachable; we are very happy”; “This service is really good. I know five people whose relatives were in this home. I had personal recommendation.”
As part of the inspection process, inspectors spoke to eight residents, eight relatives, the Clinical Services Manager and Regional Manager, along with an additional ten members of the team. They looked at the care records for people and the management of the home, reviewing recruitment and training records, quality assurance audits, safeguarding records and maintenance and safety.
Ensuring consistent, high quality care and support for each and every resident the team benefit from Caring Homes’ specialist award winning in-house dementia training ‘My World’ to support those living with dementia whilst actively promoting dementia awareness and growing a dementia friendly community through sharing their knowledge, skills and experience.
Abbeycrest is a purpose built, charming care home that has a warm and welcoming ambience with residents benefiting from a broad and stimulating range of activities. The home provides residents with the highest level of residential, nursing and dementia care including trial stays, short stays and respite care, as well as long-term care.