Staff at Denham Manor praised as compassionate and caring

Denham Manor care home in Denham, Buckinghamshire, has been praised in its latest CQC (Care Quality Commission) inspection with staff commended for their warmth, compassion and caring shown to residents and relatives.

The home was rated as providing a ‘good’ care service in all areas in the inspection and staff were seen to demonstrate best practice in their approach to care, treatment and support.

Denham Manor, in Halings Lane, provides residential, nursing, and end of life care for up to 53 residents. It was given a ‘good’ overall rating for providing a safe, effective, caring, responsive and well-led care service in the inspection which took place in January.

The CQC report praised Denham Manor saying residents felt safe and were treated with warmth, respect and dignity by staff. The atmosphere at the home was found to be calm and relaxing with relatives welcomed to visit at any time.

One resident told them: “I am happy. It is good here. I have my nails polished. Don’t they look good?” Another commented: “I’m very impressed by the way they keep me informed. They operate together as a team, staff work well together and it shows.”

One relative commented: “Staff go out of their way and like to have little jokes with the residents.”

People stated that Denham Manor was especially compassionate and caring when family members reached the end stages of their life with one relative saying: “The care was superb when we realised our family member was dying. They allowed us to stay at the home. It was not just about looking after our family member but us as well. The nurses, carers and domestic staff all showed care and compassion. So much dignity was shown, there was no hassle to anything.”

Julie Twidle, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home and we are all extremely happy at the praise we received from inspectors in the report following their visit to Denham Manor.

“All members of the Denham Manor team were observed during the inspection and were seen to treat our residents with compassion and kindness. We are delighted our team has been praised for working well together and supporting each other.”

To find out about people’s experience of living at the home inspectors spoke with five residents and four relatives, four care workers and a variety of other people working in the home including managers, the activities coordinator and a maintenance worker. Records regarding residents and the running of the home were inspected including care plans, risk assessments, medicine records and daily care sheets.

Caring Homes Group was established in 1994 by registered nurse Helena Jeffery and her son Paul. Since then the company has grown to become one of the most highly respected independent care and support providers in the UK and remains family run.

Denham Manor

Home Manager

Jane Jones

Address

Halings Lane,
Denham,
Buckinghamshire,
UB9 5DQ

Contact
0808 223 5423
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely