Southlands Place carers praised as wonderful, friendly and always with a smile

Southlands Place care home, in Bexhill-on-Sea, East Sussex, has been praised in its latest CQC inspection report for the wonderful, kind carers who always have a friendly smile.

The home was rated as providing a ‘good’ care service in the inspection which took place in March.

Residents and relatives told inspectors the staff were wonderful, helpful and always willing to help. Residents were seen to be treated with dignity and respect.

One resident said; “The staff are very efficient and they know me well.” Another added; “The carers are all lovely, they are a good bunch.”

Part of the Caring Homes Group, Southlands Place is a care home for up to 71 people with a wide range of varying needs, ranging from minimal support to those who have nursing needs and those living with dementia.

The CQC inspectors found that people felt safe and well cared for. Residents praised the food they received and enjoyed their meal time.

A resident said; “We have a lovely roast twice a week and a different type of fish each week, always delicious.”

The report continues, praising the home with comments including “I love the space and the colours” and “The environment is really lovely, comfortable and always clean.”

The report states that the staff encourage people to do as much as possible for themselves, giving people options to allow them to make informed decisions. Residents are encouraged to be themselves and staff told the inspection that they assisted people in choosing how they wanted to be dressed.

One relative said; “The staff are definitely very knowledgeable, they understand how to get the best of my relative.”

Area Manager Nigel Young, said: “At Caring Homes it is our aim to make every home just that – a caring home for our residents. The team here at Southlands Place are all incredibly proud of the care which we provide and obviously we are delighted to get a good overall rating in our latest inspection.”

To find out about life at Southlands Place the inspection team spoke with 20 residents and seven relatives as well as the area manager, deputy home manager, activities coordinator, three nurses, eight members of care staff, two kitchen staff, one laundry assistant and a maintenance worker.

For more information about life at Southlands Place, or to arrange a visit, please call 0808 202 3303 or email us on southlands@caringhomes.org.

 

Southlands Place

Home Manager

Heather Nwansi

Address

Hastings Road,
Bexhill-on-Sea,
East Sussex,
TN40 2HJ

Contact
0808 202 3303
View care home

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