Residents at Magna Care Centre in Wimborne, Dorset are celebrating after performing strongly in a nationwide survey of care home residents and their family and friends. The results, launched by Ipsos MORI, show Magna Care Centre was given an Overall Performance Rating (OPR) score of 98% by residents, and 91% by their family members and friends. This compares favourably to the national averages of 88% for residents, and 84% for their families and friends and last year’s residents’ score of 97%.
Residents awarded The Magna Care Centre the very top score of 100% for ‘Quality of Life’, closely followed by 98% for ‘Staff and Care’, meaning the residents of Magna Care Centre highly rate the standard of care they receive. Their families and friends also highly rated the standard of care with scores for those same themes of 96% and 94% respectively.
Emily O’Hara, Regional Manager for the Magna Care Centre, said:
“It’s great that not just our residents, but their families and friends value
the care they receive at Magna Care Centre. All of our scores across the four
themes are really positive, which shows that life for our residents is happy
and fulfilling and is recognised by their loved ones. While we’re really
pleased with our scores, we obviously want to get even better, and the survey
helps us do that by giving us direct resident, family and friends feedback.
Families can also see at a glance which care homes are committed to raising
standards and being transparent as they take part in the survey. Every care
home resident, and their family and friends, should be able to speak up about
their care and this is what the Your Care Rating survey does – it gives them a
Magna Care Centre is part of the award-winning Caring Homes family, currently celebrating 25 years in the care sector. Rated ‘Outstanding’ by the Care Quality Commission for being a well led home and ‘Good’ in all other categories, the Magna Care Centre provides residential and nursing care for up to 63 elderly residents. The team at the Magna Care Centre won the Top Residential Team Award at the most recent Caring Homes Group Recognition Awards and are rated 9.6/10 by residents and relatives on care review site; carehome.co.uk.
Now in its seventh year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well. The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform. 11,188 residents in 532 care homes across the UK responded to the Residents’ survey, which achieved a 42 per cent response rate. Meanwhile, 6,956 relatives and friends of residents living at 525 homes responded to the Family and Friends’ survey.
Each care home achieved an Overall Performance Rating and four statistically derived ‘theme’ scores (‘Staff and Care’, ‘Home Comforts’, ‘Choice and Having a Say’, and ‘Quality of Life’) based on residents’ responses to all questions in the survey. Care homes participating in the Family and Friends’ survey achieved a separate Overall Performance Rating and four theme scores (mirroring those of the Residents’ survey).
All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed. All of this helps families and potential residents who are choosing a care home for a loved one by giving them vital information on what the current residents and their loved ones actually think of each home and the standard of care.
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.