Residents provide inspectors plenty of praise for Rectory House
The team fully support people to develop and maintain relationships in order to avoid social isolation which includes; support to follow interests and to take part in activities that are socially and culturally relevant to them. One resident not only enjoys many of the activities offered but also helps cover the reception desk at lunchtime meeting and greeting visitors. The home has recently also encouraged residents to work with local primary school children in building a 3D exhibition of the surrounding area and its wildlife complete with opening ceremony of the exhibition for all to enjoy.
The feedback from residents and relatives to inspectors was extremely positive with comments such as, “It’s lovely here and friendly. There’s lots to do, you can’t get bored. They treat me very well,” and, “I would score it 150 per cent for the nursing care. Staff are always available and there is good monitoring of care needs. I’m contacted if Mum is upset and they deal with her emotional needs and make her comfortable.”
Delighted with the feedback, Home Manager of Rectory House Fiona Wiederkehr, said, “At Rectory House our aim is to foster an inclusive environment that enables our residents to live their lives to the fullest, and we are really pleased that the CQC noted that we are contributing to the development of best practice through a number of initiatives and our partnership working resulting in an improved quality of life for our residents.”
“We are delighted that we have received a ‘Good’ overall rating and completed a major refurbishment in these last few months and are looking forward to welcoming many more residents into our beautiful home Rectory House in the coming months. These achievements are down to the fantastic team here and great support from senior management and colleagues across Caring Homes.”
During their visit inspectors observed staff being passionate about the care they delivered to people, noting that they took time to understand people’s care needs and backgrounds. Everyone inspectors spoke with told them they felt safe living at Rectory House with relatives providing high praise for the management, comments including, “Mum is clearly enjoying taking part in the activities and has even made a few friends I believe. Plus, the distance she can walk is also increasing with the encouragement the home is giving her. Thank you.” With another relative adding that they had looked at around 30 homes before deciding that this home was the right one for their family member.
As part of the inspection process, inspectors spoke to seven residents, three relatives, the Registered Manager, the homes Commissioning Manager, Deputy Manager, a registered nurse, care worker and chef. They observed care and support provided to residents, looked at the care and medication records for people and a variety of records relating to the management of the home.