Quality of Care at East Hill House is rated 98% in national survey

Residents and colleagues at East Hill House in Liss, Hampshire are celebrating after performing strongly in a nationwide survey of care home residents and their family and friends. The results, launched by Ipsos MORI, show East Hill House was given an Overall Performance Rating (OPR) 96% by residents, and 84% by their family members and friends. This compares favourably to the national averages of 88% for residents, and 84% for their families and friends and last year’s residents’ score of 82%.

Residents highly recommend East Hill House rating the standard of care they receive 98% for ‘Quality of Life’ and 97% for ‘Choice and Having a Say’. Family and friends also highly rated the standard of care for ‘Quality of Life’ and ‘Choice & Having a Say’ with scores of 89% and 85% respectively.

Samantha Booty, Home Manager for East Hill House, said: “It’s great that not just our residents, but their families and friends value the care they receive at East Hill House. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better, and the survey helps us do that by giving us direct resident, family and friends feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

Rated ‘Good’ by the Care Quality Commission and 9.7/10 on carehome.co.uk, East Hill House provides the highest standard of residential and specialist dementia care for up to 32 elderly people and offers trial stays, respite breaks, convalescent care and long-term care. Situated in the beautiful village of Liss, East Hill House were recognised in 2017 for their excellent quality care when they were named ‘Best Dementia Care Home’ nationally at the Dementia Care Awards.

Samantha Booty, Home Manager, was also shortlisted for ‘Home Manager of the Year’ and East Hill House as ‘Best Residential Team of the Year’ at the most recent Caring Homes Group Recognition Awards.

Ensuring that residents receive the highest quality care and support colleagues at East Hill House receive Caring Homes’ award winning ‘My World’ Dementia Training, accredited by City and Guilds which now also incorporates ‘Food in My World’ for our hospitality teams and Chefs.

Now in its seventh year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well. The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform. 11,188 residents in 532 care homes across the UK responded to the Residents’ survey, which achieved a 42 per cent response rate. Meanwhile, 6,956 relatives and friends of residents living at 525 homes responded to the Family and Friends’ survey

Each care home achieved an Overall Performance Rating and four statistically derived ‘theme’ scores (‘Staff and Care’, ‘Home Comforts’, ‘Choice and Having a Say’, and ‘Quality of Life’) based on residents’ responses to all questions in the survey. Care homes participating in the Family and Friends’ survey achieved a separate Overall Performance Rating and four theme scores (mirroring those of the Residents’ survey).

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed. All of this helps families and potential residents who are choosing a care home for a loved one by giving them vital information on what the current residents and their loved ones actually think of each home and the standard of care.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other and captures the views of over 18,000 participants across a total of 20 operators.

East Hill House Care Home

Home Manager

Samantha Booty


East Hill Drive,
Hillbrow Road,
GU33 7RR

0808 223 5501
View care home

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