Praise for the care team at Garth House

The team at Garth House nursing home, in Surrey, have been praised in the home’s latest Care Quality Commission (CQC) inspection report for having a ‘wonderful’, ‘friendly and positive’ care team.

Part of the Caring Homes Group, Garth House, on the western slopes of Tower Hill, just to the south of Dorking, provides residential, nursing and dementia care of the very highest standard for up to 40 elderly residents. The home was rated good in every one of the five CQC categories – safe, effective, caring, responsive and well-led – an improvement from the last inspection when the home was rated as Requires Improvement.

Residents told the inspectors they were happy with life at Garth House. One said; “the staff are wonderful. Always helpful and friendly.” A relative added; “The attitude of the staff is very positive and kind. They work very hard.”

Residents also told the team that there were plenty of staff at the home. “There is always staff around,” one said while another added; “I think it’s a good home. Staff are very willing and I feel safe.”

Inspectors did not see anyone having to wait for assistance throughout the inspection and when call bells rang these were answered promptly. Residents were encouraged to make decisions about their care and maintain relationships with people who were important to them.

The inspection team observed residents being supported to sit at tables for lunch. No one was rushed and staff took their time assisting residents to eat where they needed it.

Residents told the team that they enjoyed the food at Garth House and could make choices about what they ate. One said; “The food is quite good and you get a choice each day. If there’s nothing you fancy they will make you something else.” Another added: “On the whole the food is good and there is a bit of variety – I’ve no complaints.”

Staff were seen to be kind and caring towards people and there were positive relationships observed within the home.

The care team told inspectors that they worked well together, shared information and were able to attend to residents in a way that made sure their care needs were met.

A member of staff said; “Staffing levels are fine. We have time to do what we need and also time to spend with residents.”

Staff also had regular supervision sessions which gave them the opportunity to meet with their line manager on a one to one basis

Home Manager Carol Taylor said: “At Caring Homes we want to ensure that our home is just that – a caring home.

“Here at Garth House we are all delighted at the praise we have received from the CQC inspectors following our latest inspection and that we have achieved a Good overall rating, a step up from the last inspection which we are all proud of.”

To find out about life at Garth House inspectors spoke with eight people who lived at the home and four relatives, five members of staff plus the area manager, interim manager and the clinical lead.

In addition 11 care records were looked at including assessments, care plans and risk assessments as well as training records, two staff files and how medicines were managed.

At Garth House care home in Dorking we provide residential, nursing and dementia care for up to 40 elderly people. You can find us on the western slopes of Tower Hill, just to the south of Dorking in Surrey.

If you would like to find out more about life at Garth House and or events and activities we hold here at our home, please contact us on 0808 223 5507 or email

Garth House

Home Manager

Lisa Glanz


Tower Hill Road,

0808 223 5507
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely