Caring Homes and the Team at Knowle Park Nursing Home in Cranleigh, Surrey are delighted to have recently received their second consecutive overall ‘Good’ rating from national care regulators, The Care Quality Commission (CQC), following a comprehensive, inspection in December. The CQC following their inspection at Knowle Park awarded the home a rating of good in all five key areas for being safe, effective, caring, responsive and well-led, further demonstrating the homes ability to consistently meet and maintain high standards year on year.
Knowle Park is part of Caring Homes, an established, family-run care company, who have been providing care for over 25 years. The home, a beautifully restored Manor House benefits from spacious rooms, high ceilings, and grand proportions. With its fine country house style and situated amongst some nine acres of stunning parkland with extensive views over the Surrey countryside Knowle Park continues to provide the highest standards of residential, nursing, dementia and palliative care for up to 49 elderly members of the community.
The home is proud of their very positive culture and passion for learning and development which makes Knowle Park a place where colleagues stay, progress and feel valued. This culture undoubtedly benefits residents with them and their relatives sharing with inspectors that staff are kind, caring, respectful, supportive and encouraging adding that there are frequently times where staff go above and beyond what is expected of them and residents and family members fully appreciative of this.
Residents have the maximin choice and control over their lives with support and encouragement to remain as independent and active as possible. There are plenty of outings available for residents to enjoy but inspectors also saw that where people needed to be cared for in their rooms, they didn’t miss out as the team ensured they each had one to one sessions regularly, meaning no one feels on their own in Knowle Park.
One resident explained to inspectors that the team had assisted them to maintain their scrabble group with friends that they had enjoyed before moving to Knowle Park adding that their visitors, “Always look forward to the tea.”
Described as welcoming and spacious and nicely decorated residents and relatives say they feel relaxed. The food is always good and if you don’t feel like eating what’s on the menu you can opt for something else. Inspectors saw for themselves that each resident was encouraged to drink and enjoy mealtimes with tables laid beautifully and the rooms all tastefully decorated with modern fittings and fixtures and lots of helpful prompts such as memory boxes to navigate around the home.
CQC Inspectors look for evidence that any care home involves people and treats them with compassion, kindness, dignity and respect. Something they saw that is at the very heart of the care provided by colleagues at Knowle Park. People and relatives shared that the team are kind and caring towards them. One person said, “Staff are marvellous.” Another said, “Wonderful staff and the nurses are so caring.”
Care at Knowle Park is in the DNA of the team with colleagues sharing with inspectors that they like working at Knowle Park. One said, “I originally was encouraged to become a Carer but in time it became my passion. When I am on holiday, I miss the people here that I support.”
Inspectors observed first hand that care is planned to ensure that it meets people’s unique and specific needs. One such example; a resident, living with dementia, who has periods of anxiety during the day. The team know her life story and are aware of her career history and roles, so they arrange for this resident to assist the Registered Manager with duties that are linked to her previous job. The Registered Manager says, “This gives her a purpose and reduces her anxiety.” Inspectors witnessed the resident undertaking this meaningful activity which they were enjoying.
The team fully support people to develop and maintain relationships in order to avoid social isolation which includes; support to follow interests and to take part in activities that are socially and culturally relevant to them. One resident thoroughly enjoys visits to memorials whilst another has all their art tools close to hand in their room, so they can get creative whenever the mood takes them.
Delighted with the feedback, Home Manager of Knowle Park, Jackie Cox, said, “At Knowle Park our aim is to continue to grow, develop and improve services offered by listening to residents, relatives and the team and act on feedback and suggestions. It’s important that we remain open to new suggestions and innovate continuously in our purpose to provide the highest quality care. We’re pleased that the CQC see that our positive inclusive culture enables our residents to live their lives to the fullest.
We are also really pleased that the CQC noted that we are contributing to the development of best practice through several initiatives and our partnership working resulting in an improved quality of life for our residents
“We are delighted that we have received a ‘Good’ overall rating and look forward to welcoming many more residents into our beautiful home, Knowle Park in the future. We could not achieve this rating without our fantastic team and great support from senior management and colleagues across Caring Homes.”
As part of the inspection process, inspectors spoke to five residents, three relatives, the Registered Manager, seven members of the team including nurses, care staff, office staff and kitchen staff. They observed interactions between colleagues and people, looked at the care and medication records for people and a variety of records relating to the management of the home.