Passionate about the care they deliver Galsworthy House is rated Good by the CQC

Caring Homes and the Team at Galsworthy House nursing home in Kingston Upon Thames in Surrey, are delighted to have recently received a ‘Good’ rating from care regulators, The Care Quality Commission (CQC), following an unannounced inspection in July.

During their visit, Inspectors noted improvements since their last visit and confirmed that residents live in a safe, caring, well-led, responsive and effective environment, cared for by sufficient numbers of well-trained staff who are friendly and attentive to people’s needs and who know residents well, detailing, “People’s outcomes were consistently good, and people’s feedback confirmed this.”

As part of the rigerous inspection process Inspectors spoke to five residents, seven relatives, thirteen members of staff, the registered manager, deputy manager, head of maintenance, the chef and regional manager. They looked at the care records for people and the management of medicines in the home, also reviewing recruitment records, sampled supervisions and training records. They also looked at records relating to the quality and management of the service.

Inspectors agreed Galsworthy House supported and treated people with dignity and respect and that they are always involved as partners in their care. With regular access to healthcare professionals and a highly skilled chef inspectors noted that colleagues worked well with other agencies to provide consistent, effective, timely care, supporting people to live healthier lives, access healthcare services and support.

People shared with Inspectors that, “Staff are helpful and kind.” Whilst a family member said, “Staff are gentle and kind, thoughtful too. A carer, who seems to be everywhere, is so good. Last night, before she went off duty, she gave my relative a mashed banana with custard. My relative loves bananas and would eat them all day long if they could eat it independently.” A healthcare professional said, “This home is a good one.”

During their visit inspectors observed staff being passionate about the care they delivered to people, noting that they took time to understand people’s care needs and backgrounds. Everyone inspectors spoke with told them they felt safe living at Galsworthy House. Comments from residents included, ” I feel safe because I can trust staff.”

Inspectors noted that the stunning period property was beautifully appointed with one relative sharing, “”What is nice is the coffee bar where I meet other relatives and visitors. It makes me feel a part a family where we have tea or coffee, cakes and fruit.”

Over the moon with the feedback, Caring Homes says, “At Caring Homes we want to ensure that our homes are just that – caring homes. We are all really pleased that the CQC inspectors have recognised the positive open culture, and our expectation that residents and relatives always come first. We are delighted with our ‘Good’ rating, this is down to the fantastic team here and great support from senior managers and colleagues across Caring Homes.”

Galsworthy House nursing home a stunning period property provides the highest standards of residential, nursing and dementia care for up to 72 elderly residents. Located on Kingston Hill, the home enjoys wonderful views over Richmond Park, the largest Royal Park in London.

Galsworthy House Nursing Home

Home Manager

Zoe Smith


177 Kingston Hill,
Kingston Upon Thames,

0808 223 5506
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely