Mount Pleasant rated the most marvelous place

Home Manager Nikki and her team at Mount Pleasant Care Home, in Burton on Trent, Staffordshire are delighted to have recently received a ‘Good’ rating from care regulators, The Care Quality Commission (CQC), following an unannounced inspection in June.

Mount Pleasant a modern, purpose-built care home, provides residential and nursing dementia care for up to 50 elderly residents. To ensure high quality care and support the team benefit from Caring Homes’ specialist award winning in-house dementia training ‘My World’ to support those living with dementia and actively promote dementia awareness developing and growing a dementia friendly community through sharing their knowledge, skills and shared experience.

Colleagues are delighted that during their visit, Inspectors noted that residents live in a safe, caring, well-led, responsive and effective environment, cared for by sufficient numbers of highly-trained staff who are kind and considerate in their approach to care and support and who know residents well. Inspectors commented that, “We saw, and people confirmed they were treated with kindness and consideration by the staff team,” and continued, “People were supported in line with best practice, which led to good outcomes for people and promoted a good quality of life.”

As part of the rigerous inspection process Inspectors spoke to ten people, three visitors, eight members of staff, the registered manager, deputy and regional manager. They looked at the care records for people and the management of medicines in the home, also reviewing recruitment records, sampled supervisions and training records. They also looked at records relating to the quality and management of the service. Feedback the CQC received about the management team demonstrated they listened and took any feedback as an opportunity to make improvements for residents, relatives and colleagues alike.

Everyone inspectors spoke with told them they felt safe living at Mount Pleasant with comments from relative’s including, “I am quite confident my relative is safe here, all of the staff are lovely and very caring.”

Inspectors observed that people and their representatives were supported to express their views and be involved in making decisions about their care enabling them to make choices about the care they received. One relative shared, “It’s pretty easy going here. You can make your own mind up about what you want to do.” While another visitor said, “I am fully involved in my relatives care.”

Over the moon with the feedback, Nikki Kelly, Home Manager, said, “We are all really pleased that the CQC inspectors have recognised our positive culture, our continuous learning and that we empower the whole team to ensure that they are always person centred, open, inclusive which in turn enables great outcomes for people. We are delighted with our ‘Good’ rating, this is down to the fantastic team here and great support from colleagues across Caring Homes.”

“I am also grateful that inspectors noted that our team work so well together, sharing that colleagues demonstrated their passion to provide individualised support to people.”

The best way to find out more about life at Mount Pleasant is to book a visit to meet Nikki Kelly, Home Manager and her team. A visit can provide answers to your inevitable questions from funding the cost of care to the moving in process. Alternatively, please contact the home for more information. Call 0808 223 5527 or click here to send an email.

Mount Pleasant Care Home

Home Manager

Nikki Kelly


Off Hollow Lane,
Burton upon Trent,
DE15 0DR

0808 223 5527
View care home

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