Mill House named ‘Dignity and Respect Care Home of the Year’ at the National Care Awards

Caring Homes and the team at Mill House, Chipping Campden are ending the year on a high and feeling on top of the world after Mill House was named ‘Dignity and Respect Care Home of the Year’ at the National Care Awards 2019.

Members of the Mill House team were both proud and excited to be present as winners were announced at a distinguished, black tie, dinner on Friday 29th November 2019 at the Hilton London Metropole, Edgware Road.

Held in high esteem within the care sector, this important national award, recognises Mill House as an exceptional care home which has convincingly demonstrated that it puts the dignity and respect for its residents and colleagues at the very heart of all it does, and that this emphasis regularly results in tangible benefits for residents, relatives and colleagues alike.

Competition was stiff for the award this year, however judges felt that Mill House stood out from the other entries, praising the care home for, “The way in which they are leading on a number of community/care projects that some would describe as ‘ground breaking’. Projects such as, allowing residents to return to work, free day care and other initiatives are truly inspirational.”

Judges interviewed members of team and learnt how the entire team supports its residents to make choices about the way they live and the support they receive including around; independence, lifestyle opportunities, cultural and religious beliefs, privacy, eating, nutritional care, pain management, and personal hygiene. They were particularly inspired by the creative opportunities for residents to engage in social activities, whether it be inside or outside the premises. When able residents have gone back to work as events organisers, dinner ladies and offered advice to pupils on interview techniques and set up a buddy scheme for new residents.

It is of course the Manager and her team that give the home its vibrant, friendly, welcoming atmosphere. With residents’ wellbeing, health, safety in mind the team ensure that everything from the how a resident starts their day, choses to spend it and interact with those around them is based on a conversation with the resident. The team also work hard to empower residents to be members of their wider community, encouraging some to find work, some to befriend members of the younger generation and some to take up and run activities that they have never tried before.

Maggie Spooner, Manager at Mill House said, “At Mill House, ensuring all our residents are treated ethically, with humanity and in a way that honours their value and worth is at the cornerstone of everything we do. We are thrilled that this has been recognised through this prestigious national award. 

“As a family member you want to know that the care home you chose ensures that the safety and health needs of your loved ones are met but most importantly you’ll want to know that we are committed to our residents happiness and passionate about offering the most dignified compassionate care of the highest standard that ultimately supports the whole family giving everyone peace of mind.”

The home are exceptionally proud of the 11 local and national awards they have received this year that recognise their commitment to care and their residents including one for Paul Dixon, Hospitality and Activities Manager at Mill House who was also hugely honoured to receive ‘Dementia Care Champion of the Year’ at the National Dementia Care Awards 2019, in late November where judges again praised his ‘genuine out of the box attitude and forward thinking’ and referred to him as ‘inspirational.’

Though Paul had never worked in the care sector before and has only spent 15 months employed in his first role at Mill House, his natural compassion and drive has seen him enhance lives, and become an exceptional ambassador not just for Mill House and Caring Homes but for the industry too, with his out of the box inspirational attitude he has made the home the heart of the community.

The National Care Awards now in its 21st year, is the longest established annual Social Care Awards event organised by leading sector publication, Caring Times. Caring Homes support the awards each year valuing the opportunity to recognise and celebrate the very best people in the long-term care sector, highlighting excellence and rewarding those who work tirelessly to provide consistently outstanding care. This year Caring Homes were finalists in five categories, and hosted colleagues from across the group to attend to help support and enjoy the event.

Rated Good by the CQC, and located in Chipping Campden, Gloucestershire, Mill House is a residential nursing home that provides residential, nursing and dementia care for up to 45 older people. Every member of the highly skilled team receives Caring Homes’ unique, ‘Living in My World’ dementia training which is accredited by City and Guilds. It educates colleagues and family members about how people experience dementia and highlights the importance of offering meaningful activities and a stimulating environment for people living with dementia. Mill House regularly welcomes in members of the community to enjoy their hospitality at a wide variety of events and to experience first hand through day visits, respite stays the friendly family atmosphere. If you’d like to get involved, and or join them for a visit take a look at their webpage for contact details and a list of events.

Mill House

Home Manager

Anna Senir


Sheep Street,
Chipping Campden,
GL55 6DR

0808 223 5524
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely