Magna Care Centre is a happy home full of care and compassion

The Magna Care Centre, in Wimborne, Dorset, has been praised in its latest CQC inspection report for having a ‘brilliant’ staff team led by a caring, supportive home manager.

The home was rated as providing a ‘good’ care service in four of the five categories which are rated, with a coveted Outstanding rating for being well-led.

Residents and relatives told inspectors the staff were very caring and compassionate and that residents were always treated with dignity and respect. Inspectors found the home was providing high quality and holistic care to residents.

One relative said; “It’s wonderful, I would recommend it to anyone… the staff are now empowered and there is such a different feel, the care is wonderful with all needs being totally met.” Another said; “They are so full of care and compassion. I can sleep at night knowing my relative is well cared for.”

Part of the Caring Homes Group, Magna Care Centre is a care home providing residential, nursing and specialised end-of-life care for up to 63 elderly people.

The CQC praised the home, saying that staff were seen to know the residents well and understand their needs. At mealtimes the majority of people were able to eat independently but if people needed assistance staff sat with them and gently prompted them to eat with patience, kindness and dignity.

The report continues, praising the leadership of home manager Teresa Freeman who has introduced many new initiatives at the home since she took the post in August 2016. These include a suggestion box for staff, residents and relatives to use; resident and relatives meetings which are now attended by more than half the residents; regular recognition for staff achievements.

The report states that people, relatives, professionals, a student nurse and staff said they felt Magna Care Centre was well managed and well led. There was a relaxed atmosphere at the home and staff seem happy.

One relative said; “Everyone is so supportive. We feel involved all the time and the staff are very open, there is a very caring culture which is most important, we have no worries at all.”

Another said: “Since the new manager has been here things have improved, staff seem happier and she has made a few simple, homely changes to make the residents and their families feel welcome.”

A staff member added; “I cannot explain the difference the manager has made. They have taught me so much and gone well above and beyond what I have ever expected. I feel invested in and involved, she is open and approachable.”

The range of activities provided daily at the homes on both a group and individual bases were praised for providing engaging and stimulation sessions for residents. One relative said; “All the things that are offered here help to keep my relative’s mind active. He can’t speak but I can see in his face he is happy here.”

Teresa Freeman, Home Manager, said: “The team here at Magna are all incredibly proud of the care which we provide and that Magna is a happy home to both live and work in.

“Obviously I was delighted we got Good overall and that there is an Outstanding for well led. This is all down to the fantastic team I have around me, all working to the same values to provide the highest quality care.”

To find out about life at Magna Care Centre the inspection team spoke with most of the 43 people living at the home at the time. They also spoke to 10 visitors and relatives, the registered manager, deputy manager, regional operations director and eight other staff. The team also looked at four people’s care, health and support records and care monitoring records as well as samples of monitoring records such as food and fluid monitoring and mattress checks.

If you would like to find out more about life at The Magna Care Centre in Wimbourne, Dorset, our activities and events, please contact us on 0808 223 5541 or email manager.magnacare@CaringHomes.org.

Magna Care Centre

Home Manager

Teresa Freeman

Address

Arrowsmith Road,
Canford Magna,
Wimborne,
Dorset,
BH21 3BQ

Contact
0808 223 5541
View care home

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