Luke wins Care Home Catering Award for going ‘above and beyond’ for the residents at Mill House.

Maggie and the team at Mill House Nursing Home in Chipping Campden are celebrating after colleague, Luke Webb was named winner of the ‘Above and Beyond Special’ Award at the Care Home Catering Awards 2019.

The prestigious awards run by Care Home Catering magazine celebrates national excellence in care home catering was held at the Care Home and Hospital Catering Forum which took place at The Royal Garden Hotel, Kensington on Monday, 18th November.

The ‘Above and Beyond Special’ was a highly competitive category however the judges were particularly impressed by Luke’s kindness, compassion and dedication to going the extra mile for the residents at Mill House.

The judges said, “This young man is the epitome of someone who goes above & beyond, making a difference to his residents’ lives every day. Just 19 at the time of the nomination, he has a wonderfully kind and caring attitude that shines through in everything he does. He is passionate about the residents’ wellbeing and loves involving them in choices and activities to do with food and hydration. If anyone needs extra fluids or a boost to encourage them to eat, Luke makes it his mission to find out exactly what they would like and turns it into a fun mini activity.”

Paul Dixon, Activities Manager at Mill House who nominated Dining Supervisor, Luke for the award gave an example of Luke’s kind and compassionate approach with residents, explaining the time Luke had taken charge when a resident had stopped eating and no one could find any medical reason for it.

Paul said, “The care team and doctors tried everything and then Luke said leave it with me and I will sort it. He put on a tie and set up a private table for two and asked the resident in question if she would be kind enough to be his lunch date as he had no one to have lunch with and was feeling a bit down.”

“The resident gave him a big hug and said, “yes, of course” and they had a wonderful lunch for two on a private table with candles and flowers. After the lunch she bounced back and began eating again. Where the care team and doctor had struggled, Luke had resolved the problem in minutes.”

Maggie Spooner, Manager at Mill House said, “Luke has a wonderful caring attitude and always goes the extra mile in all areas of hospitality whilst also ensuring the dignity of every individual.”

“I’m really pleased that through this prestigious award Luke has been able to receive the recognition he deserves,” added Maggie.

At Mill House, we deliver residential, nursing and dementia care for up to 45 elderly residents in a friendly and supportive environment.

If you would like to find out more about life at Mill House, what is happening at the home, events, or to arrange a visit, please contact us on 0808 223 5524 or email

Mill House

Home Manager

Anna Senir


Sheep Street,
Chipping Campden,
GL55 6DR

0808 223 5524
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely