Hillside – Compassionate Care Home rated Good by CQC

Hillside Care Home, in Sudbury, Suffolk is delighted to have recently received an overall rating of GOOD from the Care Quality Commission.

Read the full report here.

Inspectors noted that residents live in a safe, environment, cared for by sufficient well trained staff who are kind and considerate in their approach to care and support and who knew residents well. They observed staff working patiently with residents treating them with kindness, compassion, dignity and respect.

Jolene Anderson Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home. We are all really pleased that the CQC inspectors have recognised the continuing & ongoing improvements at Hillside and we are delighted with our ‘Good’ rating.  This is down to the fantastic team here and great support from my senior managers at Caring Homes”.

The Inspectors noted that when people required assistance this was responded to by staff quickly and in a sensitive manner. Staff they observed were seen to speak affectionately about the people they supported. Every person they spoke to told them the staff were caring, kind and friendly. One resident said “Staff are kind, caring and not rushed”.

Resident’s relatives told the inspectors they were able to visit at any time and they were always made to feel welcome. Another relative said “I feel really happy my family member is here and that Hillside would contact me if there were any concerns. They’ve always got time.”

A visitor said “My relative has been difficult and the staff have been really brilliant. They’ve worked through it and relative is okay now.”

Hillside has a dedicated activities coordinator who continually aims to support and encourage people to engage with a greater variety of meaningful activities and events which are fun, inclusive and stimulating.

Jolene continued; “At Hillside we are always striving to improve in all areas for both our residents and colleagues. Our challenge is to ensure that we can consistently deliver and evidence that we are achieving the highest standards. The team at Hillside are committed to every aspect of the care we provide being at a consistently high quality level.”

Hillside

Home Manager

Jolene Anderson

Address

20 Kings Hill,
Great Cornard,
Sudbury,
Suffolk,
CO10 0EH

Contact
0808 223 5511
View care home

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