Good CQC rating for Frethey House
“We are delighted with our ‘Good’ overall rating, this is down to the fantastic team here who have worked hard with great support from senior management and colleagues across Caring Homes."
The care team were seen to be kind and respectful towards those in their care and encouraged them to be as independent as possible. People's care plans included personalised details about their history, family and friends and any religious and cultural preferences.
Residents told the inspectors that they were checked on regularly, and they were able to summon assistance with their call bells and received a timely response. One resident said, "When I ring my bell, they know what I want without me having to say anything, because they know me."
Inspectors saw that staff identify what is important to people and endeavour to provide meaningful experiences and lasting happy memories and offer bespoke care and support for people at the end stage of life and to their families. Services are tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.
Residents said they felt safe living at the service. One person said, "Yes we are safe here. They make sure of that." Another said, "I am happy and settled here. I do feel safe. Everyone here is very kind." A relative said "They keep [person's name] safe. She can't move so they pop in regularly to check her and move her.”
Feedback showed that people were happy with the quality of food and food choices. One resident said, "The food is mainly very nice. I have no complaints about that." Relatives added, "[Person] has to be encouraged to eat and drink, and they will encourage her with drinking whenever they go past her room" and "[Person] is on a soft diet and it looks really nice, they take trouble with it."
People and their families were consulted and involved in day to day decisions about the running of the home. Areas discussed included menu choices and suggested activities. Regular surveys of people, relatives and staff were undertaken, with evidence of continuous improvements being made in response to feedback.
While visiting has been restricted due to Covid-19, relatives have appreciated receiving regular contact to update them. Comments included, “The manager has been lovely during lockdown. She was ringing once a week to check how we were which I thought was excellent," and "The manager was always asking how I was, how the rest of the family were. She gave updates on how mum was."
During the inspection the team met with nine residents and spoke with eight relatives, to ask about their experience of the care provided and received written feedback from another two relatives. They also looked at five people's care records including their medicine records. They spoke with the registered manager, operations manager and with 11 members of staff including nurses, care and housekeeping staff, an activity co-ordinator and a chef.
Delighted with the CQC feedback, Tracey Jepson, Home Manager, said, “At Frethey House our aim is to foster an inclusive environment that enables our residents to live their lives to the fullest, so we are really pleased that the CQC recognised the improvements which have been made here since the last inspection when the Home was rated as ‘Requires Improvement’. “We are delighted with our ‘Good’ overall rating, this is down to the fantastic team here who have worked hard with great support from senior management and colleagues across Caring Homes."