Good CQC rating for Firtree House

9th November 2020

“At Firtree House our aim is to foster an inclusive environment that enables our residents to live their lives to the fullest, so we are really pleased that the CQC recognised this."

Residents at Firtree House are supported to have maximum choice and control of their lives and the care team support them in the least restrictive way possible. People received effective care and consistent support from experienced staff with the right skills to meet their needs.

Residents told the inspectors they considered the Home to be well run. One said, "I like the staff and we get all the care we need. No complaints from me."

The care team were seen to be kind and respectful towards those in their care and encouraged them to be as independent as possible. People's care plans included personalised details about their history, family and friends and any religious and cultural preferences.

Residents said they felt safe at the Home and well supported. One said, "The staff are good to me and I like them." In a thank-you card a relative said, "All the staff who cared for mum were kind and compassionate and we are grateful for the care and attention she received."

Firtree House has established a culture emphasising the importance of providing people with person-centred care. A relative said, "I'm very confident the service is well-run and the manager is always around.”

People and their families were consulted and involved in day to day decisions about the running of the home. Areas discussed included menu choices and suggested activities. Regular surveys of people, relatives and staff were undertaken, with evidence of continuous improvements being made in response to feedback. While visiting has been restricted due to Covid-19, relatives have appreciated receiving regular contact to update them.

During the inspection the team met with three people who lived at Firtree House and observed some of the care two more people in communal areas. Inspectors spoke with a nurse, four care staff, the administrator, the wellbeing and activities coordinator and head housekeeper as well as the clinical lead (head nurse) registered manager and regional manager.

The team also reviewed the care plans of four people, looked at records relating to the management of medicines, health and safety records and key policies and procedures.

Delighted with the CQC feedback, Jackie Cullip, Home Manager, said, “At Firtree House our aim is to foster an inclusive environment that enables our residents to live their lives to the fullest, so we are really pleased that the CQC recognised the improvements which have been made here since the last inspection when the Home was rated as ‘Requires Improvement’.

“We are delighted with our ‘Good’ overall rating, this is down to the fantastic team here who have worked hard with great support from senior management and colleagues across Caring Homes. We hope that other services can learn from our approach and achieve similar CQC rating improvements and outstanding experiences for their residents.”

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