East Hill rated outstanding by CQC for being ‘responsive’ to residents needs

Caring Homes and the Team at East Hill House in Hampshire are delighted to have recently achieved the highest rating of ‘outstanding’ in the key area of responsive with an overall rating of ‘Good’ awarded by care regulators, The Care Quality Commission (CQC), following a planned comprehensive inspection.

East Hill House an elegant manor house, provides the highest standards of residential and dementia care for up to 34 elderly residents. It is the second consecutive time the care home has been rated ‘Good’ overall by CQC and they are also the first in Liss, Hampshire to be awarded the highest rating of ‘outstanding’ in the key area of ‘responsive.’

During their visit, Inspectors confirmed that residents live in a safe, caring, well-led, and effective environment, cared for by sufficient numbers of well-trained staff who are friendly and attentive to people’s needs and who know residents well, detailing, “People’s outcomes were consistently good, and people’s feedback confirmed this.”

Inspectors agreed that people received exceptional person-centred care, noting that “their care and support not only met their healthcare needs, but staff ensured their support went beyond that and was highly individual to people.”

Inspectors also noted community working was exceptional. Registered Manager Sam Booty, prioritises activities that provide stimulating experiences for people and that enable them to feel valued and remain connected with their community. Inspectors noted that this led to improved quality of life for people.

During their visit inspectors observed staff being passionate about the care they delivered to people, noting that they took time to understand people’s care needs and backgrounds. Everyone inspectors spoke with told them they felt safe living at East Hill.  One resident shared, “I feel very safe here.”

Inspectors also observed that there was an atmosphere of joy and comfort at the home because people were happy. People shared with Inspectors, “It’s like a breath of fresh air, activities are good and always happening…I cannot praise them enough,” and “what a team, I wish I had come here straight away.” 

Delighted with the feedback, Sam Booty, Care Home Manager for East Hill House says, “At East Hill House our aim is to foster an inclusive environment that enables our residents to live their lives to the fullest, so we are really pleased that the CQC recognised us with an outstanding in their evaluation and noted that our exceptional community working and focus on person-centred care leads to an improved quality of life for people.”

“We are delighted with our ‘Good’ overall rating, this is down to the fantastic team here and great support from senior management and colleagues across Caring Homes. We hope that other services can learn from our approach and achieve similar outstanding experiences for their residents.”

As part of the inspection process, inspectors spoke to six residents, five relatives, eight members of staff, the registered manager, a social worker and a Dementia Community Champion for Alzheimer’s society. They looked at the care records for people and the management of the home, reviewing recruitment and training records, quality assurance audits, safeguarding records and maintenance and safety.

East Hill House Care Home

Home Manager

Samantha Booty


East Hill Drive,
Hillbrow Road,
GU33 7RR

0808 223 5501
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely