Cotman House praised as compassionate, caring and friendly

Cotman House care home, in Felixstowe, Suffolk has been praised in its latest Care Quality Commission (CQC) inspection report for providing a compassionate and high-quality caring service to residents.

The home was rated as providing a ‘good’ overall service in the inspection which took place in May. Inspectors found there was a relaxed and friendly atmosphere at the home and that staff communicated with residents in a caring and respectful manner.

A resident told inspectors: “The staff are friendly. They make you feel as if there isn’t anything they wouldn’t do for you.”

A relative added; “The care provided to my relative was always given with dignity and privacy and at an exceptional standard.”

Part of the Caring Homes Group, Cotman House provides residential care, either on a permanent or respite basis, for up to 61 elderly people.

The CQC praised the home, saying that people felt safe and well cared for. People’s independence was encouraged and respected – some residents were able to go out with family and friends and their freedom was not restricted.

One relative said; “It was very reassuring and comforting to know my relative was safe and so well looked after.”

The report continues stating that staff respected people’s privacy and dignity and interacted with people in a caring, respectful and professional manner. Residents were provided with personalised care and support which was planned to meet their needs.

One resident said; “It is the care and great meals that have helped me to be well enough to go home.”

Joanne Rix, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home.

“Here at Cotman House we are all delighted at the praise we have received from the CQC inspectors following this latest report and that we have now been recognised as Good overall.”

To find out about life at Cotman House the inspection team spoke with 15 residents and six relatives as well as the home manager, the regional manager, clinical manager and seven other members of staff. The inspectors also looked at records in relation to care, management, recruitment and training.

Cotman House

Home Manager

Lorraine Barker

Address

Cotman House,
Garfield Road,
Felixstowe,
Suffolk,
IP11 7PU

Contact
0808 223 5321
View care home

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