Coppice Lea praised by CQC for high standards of care

Home Manager, Neema and her team at Coppice Lea Nursing and Residential Care Home, in Merstham, Surrey, are delighted to have recently received a ‘Good’ rating from care regulators, The Care Quality Commission (CQC), following a planned inspection in October.

Set in five acres of beautiful landscaped gardens and wooded grounds, Coppice Lea is an elegant Victorian house that has been converted to provide care for up to 51 residents. During their visit, Inspectors noted that residents live in a safe, caring, well-led, responsive and effective environment, cared for by sufficient numbers of well-trained staff.

Inspectors saw that people were supported to have maximum choice and control of their lives and noted that people were given privacy when they wished it but also enabled to move freely and independently in a safe way.

As part of the rigorous inspection process Inspectors spoke to nine residents, seven relatives, eight members of staff, including a representative for the provider, the registered manager, assistant manager, team leaders, carers, the chef and a healthcare professional. They looked at the care records for people and the management of medicines in the home, also reviewing recruitment and supervisions records. They also looked at records relating to the quality and management of the service.

Inspectors agreed Coppice Lea supported and treated people with dignity and respect and that they are always involved as partners in their care. Inspectors observed kind and caring interactions between residents and staff and relatives told Inspectors, “some staff are exceptionally caring,” and, “staff are very nice here and responsive to people.”

Inspector identified that people’s care, treatment and support achieved good outcomes and promoted a good quality of life and that feedback from residents, relatives and healthcare professionals confirmed this.  One healthcare professional said, “They (the service) are very good. They refer appropriately and always follow advice.”   

Everyone inspectors spoke with told them they felt safe living at Coppice Lea. Comments from residents included, “I feel safe here. I have always liked it here.” Inspectors learnt from relatives and staff that they thought the home was well led and spoke positively about the registered manager. One relative said, “The manager is on the ball, always approachable and available,” and staff said, “[Registered manager] she is good. I do feel valued.” Inspectors confirmed this, noting, “Staff felt there was a good atmosphere at the service and they worked as a team and had developed friendships.”

Delighted with the report, Neema Clinton, Home Manager, said, “We are all really pleased that the CQC inspectors recognised our high standards of care that promote positive outcomes and a good quality of life for our residents and our highly skilled team who deliver care with kindness, dignity and compassion.”

“We are delighted with our ‘Good’ rating, this is down to the fantastic team here and great support from colleagues across Caring Homes.”

Built as a family home in the 1880’s, Coppice Lea has been carefully converted to provide the very highest standards of residential, nursing and palliative care on a respite and permanent basis.

Coppice Lea

Home Manager

Neema Clinton


Bletchingley Road,

0808 223 5419
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely