Coppice Lea care home strikes gold for quality care

Coppice Lea care home in Merstham is dedicated to providing the best possible care for all of its residents right up until the end of their lives, has been recognised with a major national award.

Coppice Lea has achieved the Quality Hallmark Award from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care for health and social professionals.

Staff from the home will receive the award at a special ceremony in London on 29 September.

Home manager Meera Govindapillai said; “We are delighted to have achieved this award. It recognises the work every member of the Coppice Lea family puts in every day to ensure all our residents get the best possible care right up until the end of their lives and beyond.”

Coppice Lea, in Merstham, Surrey provides residential and nursing care. Set in five acres of landscaped gardens and wooded grounds, this elegant Victorian house has been converted to provide care for up to 51 residents.

The coveted GSF Quality Hallmark Awards is presented to homes that demonstrate real improvement in the quality of care they provide. Homes must achieve 20 quality standards, ranging from leadership and support to dignity and respect, as well as submit a portfolio of evidence. Typically, GSF homes halve the number of their residents that die in hospital and halve crisis hospital admissions, leading to greater satisfaction for residents, their families and staff as well as significant cost savings for the NHS.

Everyone at Coppice Lea, ranging from nurses to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences. Staff talk to the residents about their end of life care, giving them the opportunity to make decisions and say what they want. This has helped the residents and their families feel secure that they will be comfortable and their preferences considered at all times.

Anne Keating, Managing Director of GSF, said: “Coppice Lea has demonstrated not only a commitment to care for its residents according to their wishes right up until the end of their lives, but also put in place all of the measures required to ensure that it can actually provide that personalised, compassionate care. Coppice Lea should be congratulated for putting Gold quality care at the heart of what it does for all its residents.”

 Three thousand care homes have completed the GSF Care Homes programme since it was launched in 2004 and more 600 have gone on to become accredited.

Coppice Lea

Home Manager

Neema Clinton


Bletchingley Road,

0808 223 5419
View care home

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