Caring Homes’ Riverside Place in Ware wins a Pinders Healthcare Design Award

We are delighted to announce that Riverside Place, our brand-new state of the art nursing home in Ware won ‘Best New Care Home’ (higher development budget) in the prestigious healthcare design awards, hosted at The Royal Lancaster London Hotel.

Situated on the outskirts of the affluent Hertfordshire town of Ware, a stone’s throw away from the River Lea, Riverside Place, was opened in October 2018 and is designed around the needs of its residents. The home provides the highest level of residential, nursing and dementia care, as well as respite and convalescent care, for up to 72 residents.

Riverside Place, a wonderful place to live and work is a home for all providing the highest level of care, design and environment. Over the last five years our design team have worked closely with the Operations team to develop a design that creates the best possible home environment with the assurance of excellent care through high quality design that makes staffing efficient.

Working Architects ADG our overriding design philosophy was to provide a home to ensure residents have the highest quality of life and this is achieved through four key elements – care, light, the environment and the continuous interaction between external and internal spaces.

It is just this that Deputy Manager, Jackie Wicks says the judges appreciated during their visit, as they absorbed the stunning top floor orangery, its wine bar and the views, remarking that the creative use of aspects, windows, balconies and landscaping had brought the outdoors indoors.

We have created a safe environment through clever design and technology, giving residents the freedom and space to move around their home. External balconies with full height glass balustrading, maximises daylight into terraced areas and also increases the impact on the internal spaces. The layouts of our home encourage external community involvement, which is essential as a stimulating interaction for residents.

The installation of the latest technologies enables for unobtrusive remote supervision whilst maintaining independence and respecting the residents’ privacy and dignity, whilst also giving time back to our colleagues to spend more time engaging and socialising with our residents.

All aspects of our fit out at Riverside Place are chosen to achieve maximum resident comfort and wellbeing in a homely environment where colleagues are facilitated to deliver the high standard of care that is central to the Caring Homes ethos.

Accessibility is vital to the success of Riverside Place, both internally and externally. Barrier free entrance features welcome you to the care home with its automatic doors. Internally the residents can move freely through each floor to access the excellent facilities such as the activity room, cinema room and day spaces without the need to overcome stairs and ramps.

The generous garden at Riverside Place, designed by Fisher Tomlin & Bowyer (RHS Award Winning Landscape Architect), provides focal points and seating areas where plants have been chosen for their aesthetic appeal, smell and touch addressing the sensory needs of residents and provides level access for resident and visitors.

Caring Homes Managing Director Tracey Fletcher-Ray said; “We are delighted to have won this ward at the prestigious Pinders Healthcare Design Awards this year.

“At Caring Homes, we pride ourselves on providing exceptional care in the best possible surroundings with a focus on person centred care, clinical excellence and family values. To have our newest care home recognised within the care industry in this way is fantastic.

“In 2005, an NHS project found that 50% of people that went to care homes never ventured outside again. Yet the positive links between health, well-being and the outdoor environment are becoming ever more apparent. The connectivity between memory and activity, between self-worth and purpose, between happiness and community – these central human issues lie at the heart of our design philosophy for Riverside Place. Simply put, we have placed the residents at the very heart of our design process.”

Riverside Place is one of the latest additions to the Caring Homes family, which now comprises of 64 homes nationally and is celebrating 25 years in the care home industry this year after starting out with just one care home in 1994.

The Pinders Healthcare Design Awards aim to promote and recognise the very best developments in all types of care-related property and to acknowledge the contribution made by home owners, designers and architects to the wellbeing and quality of life for those in their care.

Pinders director and judge Jon Chapman said; “Access to the outside environment is of great importance and something which has historically been over-looked in care homes, with extra bedrooms being given greater emphasis than gardens and terraces.  The challenge is even more keenly felt when building within a small site.  The Riverside Place design includes a huge range of terraces, balconies and seating areas, enabling individuals and groups of differing sizes to experience a choice of views whether it be sunny, breezy or even raining.  The distribution of these outdoor spaces also serves to break up the internal accommodation into domestic-scale households with high levels of natural light.”  

He added that whilst architectural standards and innovation are key factors, the overriding test for any project is the degree to which it has recognised the needs and desires of the residents and incorporated these into the final design.

A charitable donation of £500 was presented to Caring Homes from Pinders during their judging visit to mark the coveted place in the final and this will be given to the Care Workers Charity.

Riverside Place

Home Manager

Katie Wilkinson


Plaxton Way,
SG12 7FB

0808 208 4570
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely