Tall Trees, has been praised in its latest Care Quality Commission (CQC) report for service which is “consistently managed and well-led,” in its latest inspection.
The care home was rated as ‘Good’ overall in the latest inspection, in the inspection categories of ‘safe,’ ‘effective’ and ‘well-led – during the visit. In line with the CQC’s new ways of working following the COVID-19 pandemic, the infection control and prevention measures in place were inspected in full. This is to ensure the home is prepared in preventing or managing any infection outbreak.
Relatives praised the care team saying they were complimentary of the way the home was managed, "the current manager and deputy are brilliant and very helpful, always providing straightforward answers promptly to queries.”
Inspectors also noted that residents “were supported in nutrition and hydration in a dignified way” and “the dining environment was pleasant, and food was well-presented.” Residents told the inspectors “they enjoyed the food” whilst relatives were equally complimentary of the cuisine.
To find out about life at Tall Trees, the inspectors spoke with three people who live at the home as well six relatives and a visiting healthcare professional who has regular contact with the home.
They also interviewed 10 members of staff including the interim home manager, new home manager, deputy home manager, area operations manager, quality assurance manager, nurses, carers and domestic staff.
The team also reviewed care records for six residents including the management of medicines of four plans.
Inspectors noted during their inspection “effective team working, and the atmosphere was very pleasant.”
Steph Jones has recently joined Tall Trees as the new home manager and commented “I am delighted to have joined Tall Trees. We are all extremely happy that the CQC inspectors have given us a ‘Good rating’ during our latest inspection.” Jones further commented “residential care is very close to my heart and I am passionate about residents receiving a high standard of care and support. I love to see residents laugh on a daily basis and I am an advocate for encouraging independence by offering a wide variety of choices. It has been a pleasure to meet with all the residents and I look forward to getting to know their relatives.”