Care team at Home of Compassion praised by CQC
Residents praised the care team saying they were always available when needed. One resident demonstrated their call bell and said, "I can get the help I need if I just use this." Another person said of staff, "They are busy but they are there when you need them."
Staff confirmed that there were enough people deployed on each shift to meet the residents’ needs. They said they had time to spend with residents in addition to providing their care. One member of staff said, "Staff numbers are fine. The fact that we are a good and experienced team makes our job go smoother. We have enough time to be with residents and have a chat with them."
Residents enjoy the high-quality food at the home and are encouraged to contribute to the menu. If they have needs around eating and drinking, care plans are developed to ensure they maintain adequate nutrition and hydration.
A number of initiatives designed to improve people's nutrition and hydration have been introduced at the home. For example, the hotel services manager has recently achieved trainer status for 'My Food In My World' and 'Dysphagia In My World', two of Caring Homes unique training programmes which aim to improve support for people living with dementia.
Residents told the inspection team the home has a friendly atmosphere and said they got on well with the staff who supported them. Staff were seen to engage positively during the inspection and treated the people in their care with kindness and respect. People have opportunities to take part in a wide range of activities, which are planned to meet their needs and interests.
The home has introduced a Dignity and Respect Charter and all staff have signed up to this. The charter sets out the attitudes and behaviours staff should demonstrate to ensure people are treated with dignity and respect in all areas of their lives. Inspectors observed that staff demonstrated these behaviours during the inspection, engaging with people in a way that was kind, caring and respectful. Residents said staff were respectful when supporting them and that they could have privacy when they wanted it. Staff are discreet when asking people if they need support with personal care.
Staff are quick to respond if anyone is anxious or upset, offering comfort and reassurance. Residents told the inspectors they appreciated the caring nature of staff. One said, "I often think how lonely I would have been in my flat. The staff here are brilliant. They look out for you. They will do anything you ask of them."
Communication amongst the staff team is good, which helps to ensure people receive safe and effective care. Staff are well-supported by their managers and colleagues and feel valued for the work they do.
Rose O’Mara, Home Manager, said: “At Caring Homes we want to ensure that our home is just that – a caring home. We are all extremely happy that the CQC inspectors have recognised what a great team we have here and all the improvements which have been put into place at Home of Compassion and that we have been rated as Good in every category.”
To find out about life at Home of Compassion the inspectors spoke with eight people who live at the home, three relatives and a visiting healthcare professional. They also interviewed 10 staff including the deputy manager, the hotel services manager, the chef, the activities coordinator, nursing staff, care staff and housekeeping staff. Care records for six people, including their assessments, care plans and risk assessments were inspected as well as staff recruitment files, the management of medicines, health and safety records and quality monitoring systems.