Belmont House welcomes praise by CQC with 5 ‘Good’ ratings

Belmont House nursing home, in Sutton, has been praised in its latest Care Quality Commission (CQC) report receiving ‘Good’ in all areas.

The nursing home was rated as ‘Good’ in each of the five inspection categories – safe, effective, caring, responsive and well-led – during the latest inspection. It represents a significant turnaround for the home over the last year with improvements being made in all areas.

Read the full report

Residents told the Care Quality Commission (CQC) inspectors that they feel safe and were complimentary about the standard of care they received. Staff were observed to be caring and treated people with kindness, dignity and respect.

One said; “Staff are very kind…they have a laugh with me.” Another added; “They can’t do enough for me.” A third said; “Everyone treats me with respect and they use big towels to help preserve my dignity when showering and I appreciate that.”

Inspectors observed the team at Belmont House treating residents with respect and maintaining privacy and dignity at all times. Residents received care that was appropriate to their needs and information was available on each person’s physical, mental, social and spiritual preferences.

The care team were seen to know their residents well. One relative said; “The staff are always lovely to me and make me feel welcome.” And a friend of a person told inspectors, I love to see my friend well dressed…her clothes are really well cared for and although she doesn’t know now, that was very important to her.”

People were seen to be supported by staff who have the knowledge and skills they needed to carry out their roles.There are named staff champions for wellbeing, nutrition, hydration and dignity to ensure the safety of the residents and their wellbeing.

Arthur Llano Tanare, Home Manager, said: “I am delighted that inspectors were able to see and evidence that following our previous inspection improvements had been made. We worked hard focusing on staff development and improving the quality of care people experienced and it’s pleasing that relatives and staff also spoke positively about the changes made within our home.”

“Concerns were raised at our previous inspection but at Caring Homes we want to ensure that our home is just that – a caring home and we are always listening and are extremely proud that the CQC have recognised this and awarded us a ‘Good’ rating in every category.”

At Belmont House residents are encouraged to be as independent as possible. Inspectors observed housekeeping staff and care staff working with residents in a very positive way, doing real jobs at the person’s pace. One person told us, “I help with the washing up…it’s a good idea to let us help.”

The home employs two activity coordinators and this has had a positive impact on the quality of life people experience. People the inspectors spoke with enjoyed the variety of activities available, the activity schedule catered for all interests.

To find out about life at Belmont House the inspectors spoke with 11 residents and four relatives as well as 12 members of staff, including nursing, care, activities coordinators, housekeeping, the chef and a visiting health professional. The inspectors looked at care records, risk assessments and medicine administration records, safeguarding reports, incident records, complaints and compliments, policies and procedures.

Belmont House provides specialist residential, nursing and dementia care in a purpose built environment.

If you would like to find out more about life at Belmont House and the care we offer, or to request a meeting with our Home Manager, please contact us on 0808 223 5419 or belmont@CaringHomes.org.

Belmont House

Home Manager

Arthur Tanare

Address

75 Worcester Road,
Sutton,
Surrey,
SM2 6ND

Contact
0808 223 5407
View care home

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