Latham Lodge praised by Care Quality Commission for person-centred care

3rd December 2019

Inspectors agreed Latham Lodge supported and treated people with dignity and respect and that they are always involved as partners in their care. Relatives told Inspectors, “I think the staff are all very efficient, caring and friendly,” and, “The nursing staff are first class.”

Everyone inspectors spoke with told them they felt safe living at Latham Lodge. Comments from relative’s included, ” I feel very safe here, so safe, I don’t want to go out.”

Inspectors learnt from relatives and staff that they thought the home was well led and spoke positively about the registered manager. Inspectors confirmed this stating, “The service was well-led by a management team whose passion and drive to deliver a good service, leading by example, was evident.”

Delighted with the feedback, Sylvia Morse-Carter, Home Manager, said, “We are all really pleased that the CQC inspectors have recognised the positive open culture for person-centred care and that staff demonstrate a kind and compassionate, can-do attitude, delivering care with commitment and compassion. We are delighted with our ‘Good’ rating, this is down to the fantastic team here and great support from colleagues across Caring Homes.”

Latham Lodge, provides high quality residential, nursing and palliative care with residents benefiting from a broad and stimulating range of activities and offers a full range of nursing care support, including trial stays, short stay and convalescent care, as well as long-term care in a quiet and relaxed setting. The unannounced inspection took place in June 2019.

“We are delighted with our ‘Good’ rating, this is down to the fantastic team here and great support from colleagues across Caring Homes.”

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