The Pines Nursing Home

Wandsworth, London

Heather Said

Care Home Manager

The Pines nursing home in Wandsworth, London is situated in a beautiful period property and provides an oasis of tranquility in vibrant Putney. The Pines provides residential and nursing care for up to 42 elderly residents in a beautiful, charming house with a delightful atmosphere.

  • Call us free 24 hours a day, 7 days a week on 0808 223 5542
  • We can assess your needs at home or in hospital
  • Rated ‘Good’ in all categories by CQC read the full report here
  • National Gold Standards Framework (GSF) Platinum Award read here
  • Our home manager is a qualified nurse
  • Professional nursing care giving you peace of mind
  • Beautiful home in a vibrant area with ‘home from home’ ambience
  • Light, bright and airy atmosphere
  • Beautiful outside area for residents and visitors
  • Outstanding food with varied choice
  • Excellent transport links

Specialist Design

The original house was a substantial family home. Following a sympathetic conversion, the house has been complemented with an attractive purpose built wing offering the very highest standards of accommodation, both in residents’ en-suite bedrooms and in communal areas. In addition to dining and day rooms, a real highlight is the central courtyard and patio area where residents can reflect on times past and look forward to future activities.

The Care We Provide

The Pines offers a full range of residential and nursing care support, including trial stays, short stay, convalescent and long-term care. Residents are encouraged to bring important personal possessions to personalise their rooms.

We work to the nationally accredited Gold Standard Framework in palliative care at The Pines, ensuring the very highest standard of care during a person’s last days. This enables residents to remain in their care home, rather than having to relocate to a hospital or a hospice at such a difficult time.


The Pines operates an open visiting policy, where residents and loved ones may visit at convenient times for them.


Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
Residents can enjoy peace of mind, thanks to our retained, registered general nurse who provides comfort and professional advice to residents.
The regular team of visiting nurses are able to provide guidance, support and treatment to our residents.
Residents can relax in our tidy and clean environment, without lifting a finger, thanks to our dedicated daily cleaning service team.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
An en-suite WC and basin is provided for the convenience of our residents.
Our fully-fitted and generously sized bathrooms ensure all residents have easy access to a toilet and washing facilities.
For added safety and peace of mind, secure grab rails have been fitted in washrooms.
Electronically operated, homely and safe nursing beds are provided for the comfort of our residents.
Residents can enjoy cross ventilation, improved daylight and a range of views, thanks to our double aspect bedrooms.
Residents and guests can enjoy peace of mind in the sanctuary of our secure patio area.
The full range of Freeview stations, including popular channels such as Challenge and Film4, can be enjoyed by all our residents.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Residents can relax and sleep easy, knowing their rooms are fitted with reliable, professionally-fitted locks. These recommended locks are safe and appropriate for our residents.
Clear, big button telephones have been installed to provide ease of use for our residents.
To reduce anxiety and support patients' independent living skills, we have installed toilets which are visible from the bed.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Our friendly receptionist is on hand to answer any queries throughout the working week.
Our reception desk is always manned, with a knowledgeable weekend receptionist available to help.
Visitors have access to their own, fully serviced toilet facilities.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
Residents are can keep in touch with friends and family all over the world, as well as browse the internet, thanks to our reliable broadband, offered at no extra cost.
An engaging activity room, where residents can take part in group activities or enjoy a game of cards or dominoes, is available for use.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
Our well stocked library offers a range of fiction and non-fiction titles for our residents to enjoy.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
Friendly, fully qualified nurses are on-hand throughout the day and night to assist with our residents' needs.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Our popular themed food events are a great talking point amongst our residents and add a touch of fun and variety to mealtimes.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
We offer a wide range of external trips, to the seaside, shopping centres, National Trust sites and other local areas of interest.
Convenient handrails have been fitted around our centre to aid mobility.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Cats and dogs are welcome in our centre, providing friendship and a special kind of therapy to our residents.
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Our gardens, patios, paths and parking areas are kept clean and weather-ready by our visiting landscape gardening team.
Our well-loved visiting library service allows residents to enjoy all manner of reading and audio books, free of charge.
Residents are able to worship and practise their own religion in our facility, with the support of our visiting multi-faith clergy.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
An independent care fee planning advisory service is available to all residents, providing unbiased information and guidance.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
Our beautifully designed landscaped garden houses a range of plants, trees and shrubs, providing scenic surroundings for all our residents.
We are conveniently located near a bus stop, offering easy access for visitors and residents using the local transport facilities.
A local train station means we are conveniently located for friends and family travelling by railway.
Our well-placed location means it's convenient for visitors to arrive by tube.
Friends and family arriving by bus can enjoy the complete convenience of a bus stop on our doorstep.
Our listed building is full of grandeur and steeped in history, providing a beautiful, traditional home for our residents.
The smooth contours and fresh, electric feel of an urban environment make this a place full of energy and life.
Residents can enjoy the tranquillity and peace of our extensive gardens, which are fully secure and regularly risk assessed.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

As the Home Manager at The Pines Care Home, I lead a professional team in providing the highest standards of residential and nursing care for up to 42 residents.

I began my nursing career in South Africa where I trained in a large university training hospital. It was a fantastic experience that helped me develop the skills and experience that formed the foundation of my nursing career. Ten years ago, I relocated to the United Kingdom where I worked as a nurse and then as a Nursing Home Manager.

I have a wide range of experience across multiple areas including: Apheresis, Midwifery, Mental Health and Community nursing. Care of the elderly has always been a field of care I enjoy and have gravitated towards, a natural fit for me.

I love getting to know each of our residents, their stories and experiences, and I feel a great sense of satisfaction when I know our team has done everything possible and have managed to make a positive difference in enhancing our resident’s wellbeing.

The team at The Pines is dynamic and diverse and we all strive to provide best care. Every team member is valued, and we support each other in everything we do. We are open, honest, and respectful and we treat our residents with dignity.

Heather Said

Visit The Pines Nursing Home

Our Address

104 West Hill
SW15 2UQ

Get in touch
call 0808 223 5542

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