Cranmer Court

Warlingham, Surrey

Norah Davey

Care Home Manager

At Cranmer Court care home in Warlingham we provide residential, nursing and dementia care for up to 62 residents. Located on Farleigh Common, Cranmer Court is an attractive new care home. Cranmer Court was Caring Homes’ first purpose built care home in Surrey and benefits from all of our expertise in both design and operation.

  • Rated ‘Good’ across all categories by the CQC
  • Excellent reputation for care and hospitality
  • Professional nursing care
  • Friendly and highly skilled Care Team
  • Beautiful and accessible gardens
  • The highest standards of accommodation throughout

Our commitment to care

We have a well-deserved reputation for excellent care provision at Cranmer Court, and we are well equipped to offer support for elderly residents with sensory impairments, physical disabilities or anyone requiring end of life care. Our highly qualified nurses have undergone specialist palliative care training, to ensure we can deliver best practice care and support to our residents and their families.

We offer a full range of residential, nursing and dementia care support at Cranmer Court – including trial stays, short stay and convalescent care, as well as long-term care. We always encourage our residents to bring important personal possessions to help personalise their rooms.

Visiting

At Cranmer Court we operate an open visiting policy, so our residents and their loved ones can visit at the times that are most convenient for them. As the Home Manager, I have a qualified nursing background and strive to lead my professional Care Team in providing the highest standards of person-centred care.

Location and design

Our home is located within large and attractive landscaped gardens, easily accessible from the ground floor rooms, some of which have their own patio area. A selection of our first floor bedrooms have Juliet balconies, ensuring that residents can take the fresh air and enjoy our gardens whenever they choose.

The balconies at Cranmer Court form an intrinsic part of our home’s design, which makes a positive yet sensitive contribution to our Conservation Area location. Traditional building materials have been used throughout, including mellow brick and slate roof tiles.

Accreditation

Our home is fully registered with the Care Quality Commission, as well as having both ISO9001/2000 and Hospitality Assured accreditation.

Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
We offer reminiscence therapy to give residents an opportunity to recall and share happy memories. This is an enjoyable social activity, which can increase confidence and self esteem.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
Residents do not have to wait for treatment or travel to a GP's surgery, thanks to our retained GP.
Residents can enjoy peace of mind, thanks to our retained, registered general nurse who provides comfort and professional advice to residents.
Residents can relax in our tidy and clean environment, without lifting a finger, thanks to our dedicated daily cleaning service team.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
Our qualified dementia team are experts in the latest developments in dementia care, identifying each resident's personal needs and creating a dedicated care plan catered to them.
Trained dementia care staff are on hand to support our residents and ensure their time with us is spent safely and positively.
We use a friendly registered mental health nurse, who residents are familiar with and trust.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Our excellence in performance and efficiency is recognised through our ISO 9001 Accreditation.
Our dedicated Internal Quality Assurance Team ensure our accreditations are maintained and these high standards are reflected across the facility.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Telephone and face to face advice is available to any resident with bladder or bowel concerns. Patients do not need to be incontinent to receive this information.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
We provide step-free, non-slip showers, which are safe and convenient for our residents.
For sanitary reasons and convenience, residents are provided with their own personal basin.
An en-suite WC and basin is provided for the convenience of our residents.
Private bathroom and shower facilities are offered to all residents, so they don't have the inconvenience of sharing, or waiting to use the washroom.
To aid the flow of traffic in our home and make moving from space to space easier, free swing doors have been fitted along corridors.
For added safety and peace of mind, secure grab rails have been fitted in washrooms.
We have fitted bright and visible contrast colour grab rails to aid residents using our bathrooms.
Electronically operated, homely and safe nursing beds are provided for the comfort of our residents.
Residents can enjoy cross ventilation, improved daylight and a range of views, thanks to our double aspect bedrooms.
Safe Juliette balconies provide welcome fresh air to bedrooms, as well as an exceptional view of our landscaped garden.
Lowered cill heights mean seated residents have an unobstructed view of our outside spaces.
Residents are able to enjoy all their favourite television shows and films, thanks to our modern television sets.
The full range of Freeview stations, including popular channels such as Challenge and Film4, can be enjoyed by all our residents.
Cable television provides an additional choice of channels for our residents, including National Geographic and Hallmark Channel.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Residents can take advantage of the flexibility of free WIFI in their bedrooms, for added privacy and convenience.
Special sensors indicate when doors are opened or when movement is detected in the room. These alarms help reduce risk to vulnerable residents.
Window limiters ensure residents are safe and secure at all times, whilst still allowing fresh air into the rooms.
Residents can relax and sleep easy, knowing their rooms are fitted with reliable, professionally-fitted locks. These recommended locks are safe and appropriate for our residents.
Clear, big button telephones have been installed to provide ease of use for our residents.
Bright walls and high contrast carpets are used throughout our facility to help residents find their way around the building.
To reduce anxiety and support patients' independent living skills, we have installed toilets which are visible from the bed.
Classic fixtures and fittings, such as traditional taps, bath plugs and light switches have been introduced to the facility to help reduce confusion.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Our friendly receptionist is on hand to answer any queries throughout the working week.
Our reception desk is always manned, with a knowledgeable weekend receptionist available to help.
Visitors have access to their own, fully serviced toilet facilities.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
Residents are can keep in touch with friends and family all over the world, as well as browse the internet, thanks to our reliable broadband, offered at no extra cost.
Being able to enjoy great food is one of the simple pleasures in life. We offer a quiet, private area for residents to enjoy their meals.
An engaging activity room, where residents can take part in group activities or enjoy a game of cards or dominoes, is available for use.
Every bathroom has been designed to make it easier to use for our residents' specific needs.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
Our well stocked library offers a range of fiction and non-fiction titles for our residents to enjoy.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
Friendly, fully qualified nurses are on-hand throughout the day and night to assist with our residents' needs.
Residents have full access to our private physiotherapists room, for one-to-one care and advice.
A special quiet lounge is available for guests and visitors to relax and unwind in, free from the distractions of televisions, radios or loud conversations.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Having the option of making your own cup of tea in a self serve kitchenette is a simple, but important choice we are proud to offer our residents.
Regardless of the time of day, our residents will not go hungry, thanks to our round the clock snack menu, offering healthy and filling food choices.
Our popular themed food events are a great talking point amongst our residents and add a touch of fun and variety to mealtimes.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
We offer a wide range of external trips, to the seaside, shopping centres, National Trust sites and other local areas of interest.
We help residents create memory boxes, filled with items such as photographs or tickets, to help stimulate happy memories from the past.
To assist with hearing in difficult environments, such as a theatre or church, we offer audio induction loops to our residents who use hearing aids.
Convenient handrails have been fitted around our centre to aid mobility.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Safe, modern hoists are used by our trained staff to make activities such as getting into bed easy and comfortable for residents.
Cats and dogs are welcome in our centre, providing friendship and a special kind of therapy to our residents.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
No dead ends – interest is created in the area to help avoid confusion and distress
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Our gardens, patios, paths and parking areas are kept clean and weather-ready by our visiting landscape gardening team.
Residents are able to worship and practise their own religion in our facility, with the support of our visiting multi-faith clergy.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
State of the art computer facilities and tablets are available for use by our residents. We also offer support to those residents needing guidance with these devices.
An independent care fee planning advisory service is available to all residents, providing unbiased information and guidance.
Independent living is supported in our facility and our in-house shop caters for all our residents' needs, offering snacks, magazines and toiletries.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
Our relaxing green spaces mean there is always somewhere to go for residents looking for peace or wanting some light exercise.
Our beautifully designed landscaped garden houses a range of plants, trees and shrubs, providing scenic surroundings for all our residents.
We are conveniently located near a bus stop, offering easy access for visitors and residents using the local transport facilities.
Friends and family arriving by bus can enjoy the complete convenience of a bus stop on our doorstep.
Our new build development provides all the mod cons you would expect from a modern complex, including secure accessibility and comfortably heated rooms.
Our countryside location means we offer a natural, healthy space for our residents to unwind and relax in.
A regular and comfortable minibus service is offered to residents wanting to explore local towns and visitor centres.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

I have over 16 years of experience managing nursing homes. I have completed a Registered Manager’s Award along with the Gold Standards Framework for Care Homes.

As the Manager of Cranmer Court since 2008, I have recruited an outstanding Care Team to provide the highest standard of care for the home’s residents. I am passionate about palliative care, and use my skills in this field to provide a welcoming and warm home environment for residents, relatives, and loved ones.

Since joining the team at Cranmer Court, I have established the home’s reputation as one which delivers an excellent standard of care through team work, a network of care professionals, and strong communication with residents’ families. I strive to instil confidence in our residents with my open and approachable attitude.

Throughout my time at Cranmer Court I have received positive feedback from residents, relatives, and my Care Team in my pursuit to develop a vibrant community. As a Manager I enjoy a challenge and am not afraid to put in as much effort as possible in order to achieve success. I approach my work with excitement in knowing that no two days are ever the same.

Norah Davey

Visit Cranmer Court

Our Address

Farleigh Common
Farleigh Road
Warlingham
Surrey
CR6 9PE

Get in touch
call 0808 223 5421

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