Praise by Care Inspectorate for Hawkhill House

Hawkhill House Nursing Home in Milltimber, near Aberdeen, is celebrating after receiving a wonderful report from the Care Inspectorate in Scotland.

Hawkhill House which was inspected in January provides nursing care for up to 41 residents.  Inspectors assessed two of the five categories, quality of care and support, plus quality of supporting people’s wellbeing, with both gaining ‘Very Good/Grade 5’ ratings. Four categories, including quality of care and support, environment, staffing and management & leadership were assessed during the last inspection and were rated as ‘Good to Very Good’.

Prior to their visit the Care Inspectorate sent out 24 questionnaires and received 12 back from residents, families and colleagues. Respondees indicated that, overall, they were happy or very happy with the quality of care they receive at Hawkhill House.

During their visit, Inspectors spoke to a number of residents, relatives and visiting professionals. Comments included, “The care my mother receives at Hawkhill is excellent, nothing is a bother for the staff. They are always willing to help. My mother is happy, always smiling. She does have her moments, like everyone else, but is very content. It gives our family peace of mind knowing she is well cared for. We all have a good relationship with the staff which is important for us.” With another family member adding, “It is so loving and caring here. There is so much warmth from all the staff. They are so kind and compassionate. They are all so respectful. There’s nothing that’s too much bother for them. They look after everyone so well. It’s so reassuring for me to see how well everyone is cared for.”

Inspectors observed practice during their visit and concluded that people were very happy with the overall quality of the service provided at Hawkhill House Nursing Home, which confirmed the findings in the responses previously received to the questionnaires.

The Care Inspectorate’s report praised Hawkhill House on demonstrating ‘major strengths’ in supporting positive outcomes for people, stating, “There were very few areas for improvement.” They found that there were very good personalised care plans in place for each person. This was further supported when they heard from residents who were happy to share that they were delighted with the genuine warmth and compassion they received and saw other people being given.

In addition, Inspectors were pleased to note that following their last inspection there had been a number of improvements made to the environment over and above those previously identified, with the inclusion of new lighting, handrails, furniture, a redecoration and creation of themed wings.

Mel Shearer, Home Manager at Hawkhill House Nursing Home, commented: “We are all thrilled with this fantastic news. There is a wonderful community spirit at Hawkhill House, with residents, family members and colleagues all working together to make it a great place to be part of, and it’s lovely to see that reflected in the report.

“This rating, which is testament to the hard work of so many people, and the investment that Caring Homes has made in ensuring we have the resources we need to deliver the very best care and support.

“This is so much more than just a job, and I feel honoured to be able to play my part in the work we do every day.”

Just last year, three colleagues at Hawkhill House, received top awards in the Scottish Recognition Awards with the Care Newcomer award going to Lissys Astroza, Nurse of the Year to Sarah Borthwick and Meaningful Activities to Jacqueline Zenteno.

Hawkhill House provides specialist nursing and dementia care in a purpose built environment for up to 43 elderly people.

If you would like to find out more about life at Hawkhill House and the care we offer, or to request a meeting with our Home Manager, please contact us on 0808 223 5322 or hawkhill@CaringHomes.org.

Hawkhill House Nursing Home

Home Manager

Mel Shearer

Address

234 North Deeside Road,
Milltimber,
Aberdeen,
AB13 0DQ

Contact
0808 223 5322
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely