Contact Us

How Can We Help You Today?

Whether you’re exploring care options or need to reach someone directly, choose from the options below so we can connect you to the right team quickly and easily.

I’m looking for care or advice
I need to contact a specific home
I'm a supplier, entertainer or professional

Looking for Care or Want to Speak to a Care Advisor?

Our expert team can help you understand your options, check availability and arrange a visit.

Free, friendly care advice
Guidance on care types & funding
Arrange visits & meet the team
No obligation – just support

For New Care Enquiries & Care Advice Call 0808 169 8661

Contact a Specific Home

To speak to a resident or a specific home team, please contact the home directly using their direct phone number.

Find Your Nearest Home

Suppliers, Entertainers & Professionals

Are you a supplier, entertainer, healthcare professional or looking to work with us? To make sure your enquiry reaches the right team, please use the contact details below:

Suppliers & service providers: corporate office number or email
Entertainers / activity providers: email
Local authorities / discharge teams: dedicated email/phone

This helps us keep our care enquiry lines available for families seeking support.

Looking for a Career with Caring Homes?

Please visit our Careers Portal to view current opportunities and apply directly.

Visit Caring Homes Careers

Corporate / Support Office Enquiries

Accounts

If you need to contact our credit control and billings department in relation to invoices you have received, please send an email to [email protected] or contact 01206 258907.

Accounts Payable

If you are a supplier and need to contact our purchase ledger department to discuss your account or payment, please send an email to [email protected] or contact 01206 258903.

Media and Press Office

If you are a journalist and have a media enquiry please call our Press Office on 0207 622 9529.

Compliments and Complaints

Our aim is to deliver high quality services and we love to get your feedback on your experience. We also know that, from time to time, things don’t go quite so smoothly and so we really appreciate hearing from you regarding what we did right and what we could be doing better.

Please email [email protected] or complete the form below.

(spam and business touting emails will not be responded to)

Thanks for your message

We endeavour to get back in touch as soon as possible — you will receive a confirmation to your email address as a receipt of the message.

Frequently Asked Questions

We understand that you may have many questions when you or a loved one are considering a care home. Our helpful and knowledgeable team are here to offer you free advice on finding the right home, care types and funding advice.

Click to View our FAQs