Riverside Place

Ware, Hertfordshire

Katie Wilkinson

Care Home Manager

Welcome to our brand new, state-of-the-art nursing home in Ware, Hertfordshire.

At Riverside Place, our skilled, experienced team delivers the best in residential, nursing and dementia care, as well as respite and convalescent care, for up to 72 residents. You can take a virtual tour of Riverside Place here

We are proud to announce that Riverside Place won ‘Best New Care Home’ in the prestigious Pinders Healthcare Design Awards in 2019.

We get to know you

Everything we do is about enabling your loved one to live a fulfilling life in beautiful surroundings. When your loved one joins our Ware care home, we learn as much as we can about them so that we can tailor everything from their care plans to their activities and meals to their exact needs and preferences.

A home apart

Few homes can match Riverside Place for its superb facilities. We have a bistro area where you and your loved one can sit and enjoy a drink or a snack. The orangery has lovely views over the River Lea. We also have a hair salon and cinema, beautiful lounges to relax in, and generous gardens that have been designed by Fisher Tomlin & Bowyer (RHS Award Winning Landscape Architects).

Riverside Place: a home from home

  • Call us free 24 hours a day, 7 days a week on 0808 208 4570
  • We can assess your needs at home or in hospital
  • The best of care: your loved one will receive personalised care, nutrition and activity plans
  • Are you looking for short term respite care? Read more
  • Every day is busy: our wellbeing coordinators plan regular outings, activities and events
  • Superb hospitality: our chef-led catering team conjures up delicious menus, with plenty of choice
  • Beautiful location: we’re walking distance to the centre of Ware and its bustling pubs, cafes and shops
  • Unique award winning dementia training: accredited by City and Guilds

Here for you

I have an ‘open door’ policy and am always around the home. If you would like to talk about any aspect of your loved one’s care, please give me a call or pop in and see me.

Katie Wilkinson, manager, Riverside Place care home

About the home

Our stunning new Ware care home is built to the latest care standards. Living here is all about luxury, comfort and choice.

As soon as you set foot inside Riverside Place, you’ll be impressed by the light, space and quality of the home. There are many different enticing spaces to relax in – from the bistro and orangery on the ground floor, to the quiet lounges dotted around the home. We understand that residents like to continue to look their best, so our hair salon is open regularly for beauty treatments and pamper sessions.

Each of the 72 bedrooms at Riverside Place is beautifully furnished and has en-suite facilities. Your loved one is also welcome to decorate it with their own treasured items, pictures and pieces of furniture if they wish.

Keeping well

All bedrooms have a nurse call system, giving you the peace of mind that care and nursing colleagues are only seconds away, day and night. Our care and nursing teams also work closely with local healthcare professionals, from GPs to physiotherapists and occupational therapists, and we’ll happily arrange any other appointments that your loved one needs.

Getting out and about

Riverside Place is walking distance into Ware town centre, with its priory, gardens and museum. Those residents who are able, are welcome to pop into town to do some shopping or enjoy lunch in a pub or café. We also take time to get out and about as often as we can to explore the local nature reserves and wildlife parks, to go boating on the river or even head into London for a theatre trip.

Living in My World

Every team member receives our unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

Daily life

At Riverside Place, each day is full of fun and fulfilling experiences. Your loved one decides how they want to spend their day, and we help to make it happen.  We have a dedicated Wellbeing Coordinator whose job it is to plan and organise rewarding and enjoyable activities, outings and entertainment, all based around residents’ interests.

Activities for everyone

So, whether you want to do a gentle exercise class, an art session, you like to get up close to exotic animals, love a competitive quiz or baking up a storm, we’ll make it part of our activities programme.

Music and singing are always popular with residents, and we’re forging links with local entertainers – singers, dancers and musicians – who will visit the home to perform for us. School children who want to practice their performing skills are always welcome, and we love seeing volunteers of all ages who would like to help with activities or simply spend time chatting one-to-one with residents.  Residents with green fingers can help us to keep the gardens and outdoor spaces looking wonderful. In short, if your loved one has a particular interest, we’ll set up an activity or group – they can even lead it if they wish.  We incorporate national events into our activities too. We love any excuse to have a party and decorate the home, whether it’s for Burns Night, a royal wedding or Halloween.

Freedom and choice are key

We don’t believe in making residents do an activity if they don’t want to. If your loved one enjoys reading the paper, doing a jigsaw or staying in their room, that’s fine by us. We’ll respect their choices and support them however we can.


Meal times are a social event at Riverside Place, where residents enjoy delicious food in beautiful surroundings.

We employ some of the best care home chefs – people who are committed to enhancing your loved one’s health and wellbeing by producing delicious and nutritious meals tailored to their dietary needs and tastes.

Menus tailored to your loved one

Our head chef works closely with the Riverside Place clinical and care teams and is kept informed of residents’ nutritional needs. They can cater for specialist dietary needs, including soft and fortified diets.

Menus change regularly and include a variety of hot and cold dishes. We also reflect residents’ suggestions into our menu plans, so if there’s something your loved one would especially like to sample, let us know.

Restaurant-style surroundings

Riverside Place has beautiful dining rooms, laid out with small tables as in a restaurant. To create a sense of occasion, tables are beautifully laid with crisp table linen and shining glassware. If your loved one would like a glass of wine with their meal, they just need to let us know.

Residents are free to eat in their room if they prefer, and if they find they’re peckish between meals, there are always snacks and drinks available.

Take a tour of Riverside Place

You can now take a look around Riverside Place using the interactive tour below. Just click on the arrows to move around the home or select a specific room from the menu.  You can view the tour in fullscreen mode by clicking the  button. The tour is best viewed in landscape mode on mobile devices.

Room Facilities

Private bathroom and shower facilities are offered to all residents, so they don't have the inconvenience of sharing, or waiting to use the washroom.
Safe Juliette balconies provide welcome fresh air to bedrooms, as well as an exceptional view of our landscaped garden.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Our friendly receptionist is on hand to answer any queries throughout the working week.
Visitors have access to their own, fully serviced toilet facilities.
Residents and visitors can grab a bite to eat and enjoy a coffee in our relaxing on site café.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
Residents are can keep in touch with friends and family all over the world, as well as browse the internet, thanks to our reliable broadband, offered at no extra cost.
Residents can enjoy the cinema experience in the comfort of our bespoke cinema room, designed specifically with the needs of our residents in mind.
Being able to enjoy great food is one of the simple pleasures in life. We offer a quiet, private area for residents to enjoy their meals.
An engaging activity room, where residents can take part in group activities or enjoy a game of cards or dominoes, is available for use.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
A special quiet lounge is available for guests and visitors to relax and unwind in, free from the distractions of televisions, radios or loud conversations.
A bright and airy conservatory is the perfect environment for residents to enjoy views of the garden.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Reliable, modern and quiet air conditioning units are positioned around our facility to create a comfortable environment, whatever the weather outside.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
An independent care fee planning advisory service is available to all residents, providing unbiased information and guidance.

Outdoor Facilities

Our beautifully designed landscaped garden houses a range of plants, trees and shrubs, providing scenic surroundings for all our residents.
Our new build development provides all the mod cons you would expect from a modern complex, including secure accessibility and comfortably heated rooms.
Residents can enjoy the tranquillity and peace of our extensive gardens, which are fully secure and regularly risk assessed.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

As the Manager of Riverside Place, Ware, a new care home for 72 elderly residents, my focus will be on providing a warm and loving environment for people coming to live with us.

With over 20 years in the care sector I am proud to lead my professional Care Team in delivering the highest level of care and support for our residents. Beginning my career as a support worker for people with learning difficulties and mental health needs, I then moved into elderly care working as a Training Manager, Peripatetic Manager and subsequently a Home Manager.

I am extremely passionate about those living within our homes being consulted and involved in every aspect of their care. To support this we have recruited and trained wonderful colleagues who take every opportunity to get to know residents, relatives and friends and to meet residents’ particular needs well.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I promote an open-door policy encouraging residents, their families and my colleagues to approach me on any matter.

Caring Homes values match well with my own and I am totally committed to ensuring that residents receive the high levels of care, respect and protection they deserve. As a people person, what drives me and makes my job worthwhile, is the opportunity to make a positive impact in residents’ lives and their families’ lives. I believe by developing strong relationships with residents and their relatives, this makes to the successful running of a care home.

Katie Wilkinson

Visit Riverside Place

Our Address

Plaxton Way
SG12 7FB

Get in touch
call 0808 208 4570

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