Hillside

Sudbury, Suffolk

Jolene Anderson

Care Home Manager

At Hillside care home in Sudbury we provide residential care for up to 44 elderly residents with an excellent reputation for delivering the highest quality care.

Our commitment to care

Hillside offers a full range of residential care support, including trial stays, short stay and convalescent care, as well as long-term care. Residents are encouraged to bring important personal possessions to personalise their rooms.

Our professional Care Team work closely with residents to ensure everyone who wishes to can play an active role in the day to day activities at the home. We have a dedicated Activities Coordinator who ensures there is a broad range of events for residents to participate in – from keep-fit classes to creative activities.

Dementia care pathway

At Hillside we also benefit from a close working relationship with our sister home, Mellish House, located next door. Mellish House provides specialist residential support for people living with dementia.

Our two homes provide a continuous care pathway offering elderly residents, their families and loved ones, the peace of mind afforded by knowing that changing care needs can be catered for at a single location.

Visiting us

We operate an open visiting policy at Hillside, so residents and loved ones may visit at the times that are convenient for them.

Accreditation

As the Home Manager at Hillside, I ensure that every member of our Care Team receives the ongoing training they need to do their jobs. This enables our Team to build on the excellent reputation we have earned for high quality care provision.

Our home is fully registered with the Care Quality Commission, with both ISO9001/2000 and Hospitality Assured accreditation.

Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
We offer reminiscence therapy to give residents an opportunity to recall and share happy memories. This is an enjoyable social activity, which can increase confidence and self esteem.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
A visiting occupational therapist ensures each resident's particular needs are met in our facility.
The regular team of visiting nurses are able to provide guidance, support and treatment to our residents.
Residents can relax in our tidy and clean environment, without lifting a finger, thanks to our dedicated daily cleaning service team.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
Trained dementia care staff are on hand to support our residents and ensure their time with us is spent safely and positively.
We use a friendly registered mental health nurse, who residents are familiar with and trust.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Our excellence in performance and efficiency is recognised through our ISO 9001 Accreditation.
Our dedicated Internal Quality Assurance Team ensure our accreditations are maintained and these high standards are reflected across the facility.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Telephone and face to face advice is available to any resident with bladder or bowel concerns. Patients do not need to be incontinent to receive this information.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
We provide step-free, non-slip showers, which are safe and convenient for our residents.
For sanitary reasons and convenience, residents are provided with their own personal basin.
An en-suite WC and basin is provided for the convenience of our residents.
Private bathroom and shower facilities are offered to all residents, so they don't have the inconvenience of sharing, or waiting to use the washroom.
Our fully-fitted and generously sized bathrooms ensure all residents have easy access to a toilet and washing facilities.
Our bathrooms are fitted with automatic lights, which are serviced on a regular basis.
To aid the flow of traffic in our home and make moving from space to space easier, free swing doors have been fitted along corridors.
For added safety and peace of mind, secure grab rails have been fitted in washrooms.
We have fitted bright and visible contrast colour grab rails to aid residents using our bathrooms.
Electronically operated, homely and safe nursing beds are provided for the comfort of our residents.
The ultimate in luxury, our divan beds provide a good night's sleep as well as plenty of storage for residents.
Residents can enjoy cross ventilation, improved daylight and a range of views, thanks to our double aspect bedrooms.
Secluded patios provide a private space for residents to enjoy the gardens.
Individual balconies provide an elevated, spectacular view of our garden areas and allow residents to enjoy the garden from their own bedroom.
Lowered cill heights mean seated residents have an unobstructed view of our outside spaces.
Residents and guests can enjoy peace of mind in the sanctuary of our secure patio area.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Our facility walls are colour contrasted to ease residents' navigation around the centre.
Our wall switches contrast to the wall colour, so they can be located quickly and easily.
Our clear fronted wardrobes means residents can view their contents at a glance, aiding them with the daily routine of getting dressed.
Clear fronted drawers, with easy viewing to contents, reduce stress and confusion to residents with dementia.
Special sensors indicate when doors are opened or when movement is detected in the room. These alarms help reduce risk to vulnerable residents.
Window limiters ensure residents are safe and secure at all times, whilst still allowing fresh air into the rooms.
Padded headboards aid residents who want to sit up in bed, read and relax in comfort.
Residents can relax and sleep easy, knowing their rooms are fitted with reliable, professionally-fitted locks. These recommended locks are safe and appropriate for our residents.
Bright walls and high contrast carpets are used throughout our facility to help residents find their way around the building.
To reduce anxiety and support patients' independent living skills, we have installed toilets which are visible from the bed.
Classic fixtures and fittings, such as traditional taps, bath plugs and light switches have been introduced to the facility to help reduce confusion.
Only non-toxic, thornless flowers and shrubs have been planted in our gardens. This reduces the risk of residents harming themselves.
Solid, easy grip door handles are provided to aid residents' navigation around their bedroom and the rest of the facility.
If necessary, our mirrors are easy to cover up. This can help reduce anxiety for our residents.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Our friendly receptionist is on hand to answer any queries throughout the working week.
Visitors have access to their own, fully serviced toilet facilities.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
Being able to enjoy great food is one of the simple pleasures in life. We offer a quiet, private area for residents to enjoy their meals.
Every bathroom has been designed to make it easier to use for our residents' specific needs.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
Friendly, fully qualified nurses are on-hand throughout the day and night to assist with our residents' needs.
A special quiet lounge is available for guests and visitors to relax and unwind in, free from the distractions of televisions, radios or loud conversations.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
A bright and airy conservatory is the perfect environment for residents to enjoy views of the garden.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Having the option of making your own cup of tea in a self serve kitchenette is a simple, but important choice we are proud to offer our residents.
Regardless of the time of day, our residents will not go hungry, thanks to our round the clock snack menu, offering healthy and filling food choices.
Our popular themed food events are a great talking point amongst our residents and add a touch of fun and variety to mealtimes.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
We offer a wide range of external trips, to the seaside, shopping centres, National Trust sites and other local areas of interest.
Reliable, modern and quiet air conditioning units are positioned around our facility to create a comfortable environment, whatever the weather outside.
Convenient handrails have been fitted around our centre to aid mobility.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Safe, modern hoists are used by our trained staff to make activities such as getting into bed easy and comfortable for residents.
Cats and dogs are welcome in our centre, providing friendship and a special kind of therapy to our residents.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Our gardens, patios, paths and parking areas are kept clean and weather-ready by our visiting landscape gardening team.
Residents are able to worship and practise their own religion in our facility, with the support of our visiting multi-faith clergy.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
An independent care fee planning advisory service is available to all residents, providing unbiased information and guidance.
Independent living is supported in our facility and our in-house shop caters for all our residents' needs, offering snacks, magazines and toiletries.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
We are conveniently located near a bus stop, offering easy access for visitors and residents using the local transport facilities.
A local train station means we are conveniently located for friends and family travelling by railway.
Friends and family arriving by bus can enjoy the complete convenience of a bus stop on our doorstep.
Our listed building is full of grandeur and steeped in history, providing a beautiful, traditional home for our residents.
The smooth contours and fresh, electric feel of an urban environment make this a place full of energy and life.
A regular and comfortable minibus service is offered to residents wanting to explore local towns and visitor centres.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

As Manager of Hillside, I lead my professional and compassionate Care Team in delivering the highest level of residential care for up to 21 residents.

I have worked in elderly care for the past seven years, in which time I have gained experience in supporting people living with dementia. I’ve now completed a Level 3 Diploma in Health and Social Care and am currently working towards my NVQ Level 5 in Management & Leadership.

This wide-ranging experience has equipped me well for my role at Hillside, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I strongly believe that a hands-on approach is essential in creating a safe, warm and homely atmosphere where our residents can maintain their independence.

As someone who is dedicated to best practice in elderly care, I also believe in maintaining strong relationships with residents and their relatives, and I understand the important contribution that these relationships make to the successful running of a care home.

I live locally and enjoy running, dancing and spending time with my family when away from work.

Jolene Anderson

Visit Hillside

Our Address

20 Kings Hill
Great Cornard
Sudbury
Suffolk
CO10 0EH

Get in touch
call 0808 223 5413

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