Welcome to Firtree House Nursing Home

Royal Tunbridge Wells, Kent

Our home is free from Coronavirus

Download Infection Control Assurance

Key Information

We make sure each resident experiences care that's as unique as they are. Which is why we offer a range of care types and duration.

Things you need to know

The types of care we provide

Daily life

Keeping things personal

At Firtree House

The wonderful surroundings at Firtree House Nursing Home are matched by the standard of care our team brings residents. We love learning as much as we can about the people we care for, so your loved one’s time is tailored to their individual needs, interests and preferences. This can be as small as knowing when they like to wake up, to how they like their tea, and everything in between.

We give as much independence as possible, letting individuals choose how to run the home and if they prefer dinner in front of the TV, or even dusting their own room, we’ll make it happen. Just as putting their own stamp on their bedroom, we’ll help them to personalise it with the things they love.

Keep doing what you love

At Firtree House Nursing Home, there’s something to tickle everyone’s fancy – from the hair salon to our packed schedule of events and activities, to picnics in the garden. And if residents prefer to spend one-on-one time with a member of the team, they can read the paper, pop to the shops or have a pint in the local pub. We have strong connections with the Royal Tunbridge Wells community, many of our residents invite them to join in our activities or even run their own here.

Are you in need of a break this winter?

Book a respite stay for peace of mind

Caring for a loved one can be consuming, leaving little time for the demands of winter planning and hosting. If you need to take some time away from your everyday caring role at any point in the run up to, or during the winter period, we’re welcoming new residents safely, with our short stay, respite breaks.

During this unprecedented time, many residents have chosen us for peace of mind so they feel safe in the knowledge that care and support is available 24 hours a day, 7 days a week should they need it, as well as staying connected. Whether you're looking for permanent care or a respite stay, ask us about our latest availability and the extra things we are doing to keep our residents, families and teams safe.

Meet the Manager

Jackie Cullip

Having started as a Care Assistant at Firtree House over 15 years ago, and working my way up to Home Manager, I understand what makes the home tick. I firmly believe in involving residents and their families in every aspect of life at the home. This approach has ensured the large property has maintained a homely feel, as highlighted in a recent report by the Care Quality Commission.

My Care Team and I work with each resident to develop a personalised care plan, which caters for their specific needs and ensures that residents have choice and control over how their care is delivered.

I am particularly passionate about getting to know residents and their families and feel that having a good understanding of each resident’s background is essential in building a relationship of trust. I always encourage family involvement through a culture of open communication, which has resulted in the calm and friendly atmosphere experienced at Firtree House.


Families we’re helping

What customers say

Independent Reviews

CQC Inspection

The health and wellbeing of our residents is our absolute priority and we take feedback from the CQC seriously. Please ask about our report and actions plans.

Carehome.co.uk Reviews

Customer Satisfaction Score


Based on an independent survey completed by our resident's friends and family.


  • Address
    30 St James Road
    Royal Tunbridge Wells, Kent
    TN1 2JZ
  • Phone Number
    Local Area
    • The Pantiles
    • High Rocks
    • Local cafes and shops
    • Tunbridge Wells
    • Tunbridge Wells Station
    • Bus stop 5 min walk
    • Call us to arrange transport to our home
  • Estimated driving time

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Any questions?
Call us free 24 hours a day, 7 days a week.

Last year we helped over 5,000 families find the right care with free advice on anything from funding care to finding the right home and moving in.

We can help with advice on paying for care and how funding works. We can check availability in all of our homes and send you the latest brochure. If you'd like to meet our Home Manager, we'll book an appointment at a time to suit you.

0808 223 5503 Freephone
Get in touch 0808 223 5503