Chippenham, Wiltshire

Esther Cambridge

Care Home Manager

At Ferfoot care home in Chippenham we provide residential and residential dementia care for up to 52 older people in a family home, built from Wiltshire stone in 1902. Ferfoot has been converted and extended to deliver the highest standards of care. We offer a beautiful yet homely living environment for residents to enjoy.

  • Call us free 24 hours a day, 7 days a week on 0808 223 5502
  • We can assess your needs at home or in hospital
  • Residential and residential dementia care
  • Kind and compassionate Care Team
  • Strong community links
  • Excellent activities provision
  • The highest standards of hospitality
  • Our unique, award winning dementia training is accredited by City and Guilds

Our commitment to care

We strive to always provide a welcoming atmosphere at Ferfoot, and residents benefit from a broad and stimulating range of activities including weekly trips to local attractions and the surrounding areas.

At Ferfoot we are well equipped to provide residential support for elderly people living with different types of dementia – including Alzheimer’s disease, vascular dementia and Korsakoff’s syndrome. Our compassionate Care Team never loses sight of the fact that, first and foremost, Ferfoot is our residents’ home.

Living in My World

Every team member receives our unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

Why choose Ferfoot?

At Ferfoot, our dedicated Care Team work closely with residents and their loved ones to provide the highest quality of residential dementia care. Our teams create a Life Story for each resident, helping to ensure that care and activities take into account each resident’s individual life experience.

Our specialist approach enables our Care Team to support peoples needs, assisted by the layout and concentration of our communal areas. Our secure, enclosed garden provides a sense of peace and tranquility and is open to residents and visitors at any time.

The approach we take at Ferfoot ensures that residents are able to move freely around the home, with bedrooms and communal areas appropriately laid out and staff always available to offer support and supervision.

Bedrooms and communal areas are all finished to the highest standards, while our delightful, enclosed garden can be enjoyed by residents and visitors at any time. Our home has an excellent reputation in the local area and we maintain strong links with our community. Ferfoot is considered one of the leading residential dementia care homes in the county and is situated in the attractive market town of Chippenham.

How we ensure the wellbeing of our residents

Ferfoot is home to our residents and we never lose sight of that. The environment is light and spacious with a welcoming atmosphere and a relaxing ambience that is carried through everything we do on a daily basis.

As the Home Manager at Ferfoot, I have a qualified nursing background and lead my professional Care Team in providing the highest standards of person-centred care.


Our home operates an open visiting policy, helping friends and family to visit with residents at times that are convenient for them.

The local area

Sitting on the river Avon, Chippenham is an iconic historical market town and one of the West Country’s most vibrant places to visit. Known for its strong Anglo-Saxon heritage and vibrant street markets, the town enjoys a cultural heritage that is showcased in our local museums – both the Chippenham Museum & Heritage Centre and the Wiltshire & Swindon History Centre – which are located in the compact and lively town centre.

Chippenham has a wealth of beautifully maintained parks, play areas and open spaces – notably John Coles Park, with its mature trees and Victorian Bandstand, and Monkton Park which sits on the banks of the River Avon.

Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
We offer reminiscence therapy to give residents an opportunity to recall and share happy memories. This is an enjoyable social activity, which can increase confidence and self esteem.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
A visiting occupational therapist ensures each resident's particular needs are met in our facility.
Residents can enjoy peace of mind, thanks to our retained, registered general nurse who provides comfort and professional advice to residents.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
Our qualified dementia team are experts in the latest developments in dementia care, identifying each resident's personal needs and creating a dedicated care plan catered to them.
A retained registered mental health nurse is experienced in dealing with our residents and their requirements.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Our excellence in performance and efficiency is recognised through our ISO 9001 Accreditation.
Our dedicated Internal Quality Assurance Team ensure our accreditations are maintained and these high standards are reflected across the facility.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Telephone and face to face advice is available to any resident with bladder or bowel concerns. Patients do not need to be incontinent to receive this information.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
We provide step-free, non-slip showers, which are safe and convenient for our residents.
For sanitary reasons and convenience, residents are provided with their own personal basin.
An en-suite WC and basin is provided for the convenience of our residents.
Private bathroom and shower facilities are offered to all residents, so they don't have the inconvenience of sharing, or waiting to use the washroom.
For added safety and peace of mind, secure grab rails have been fitted in washrooms.
Electronically operated, homely and safe nursing beds are provided for the comfort of our residents.
The ultimate in luxury, our divan beds provide a good night's sleep as well as plenty of storage for residents.
Lowered cill heights mean seated residents have an unobstructed view of our outside spaces.
Residents and guests can enjoy peace of mind in the sanctuary of our secure patio area.
Residents are able to enjoy all their favourite television shows and films, thanks to our modern television sets.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Special sensors indicate when doors are opened or when movement is detected in the room. These alarms help reduce risk to vulnerable residents.
Padded headboards aid residents who want to sit up in bed, read and relax in comfort.
Classic fixtures and fittings, such as traditional taps, bath plugs and light switches have been introduced to the facility to help reduce confusion.
Only non-toxic, thornless flowers and shrubs have been planted in our gardens. This reduces the risk of residents harming themselves.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Our friendly receptionist is on hand to answer any queries throughout the working week.
Our reception desk is always manned, with a knowledgeable weekend receptionist available to help.
Visitors have access to their own, fully serviced toilet facilities.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
Residents are can keep in touch with friends and family all over the world, as well as browse the internet, thanks to our reliable broadband, offered at no extra cost.
Being able to enjoy great food is one of the simple pleasures in life. We offer a quiet, private area for residents to enjoy their meals.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
Friendly, fully qualified nurses are on-hand throughout the day and night to assist with our residents' needs.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
A bright and airy conservatory is the perfect environment for residents to enjoy views of the garden.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
Convenient handrails have been fitted around our centre to aid mobility.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Safe, modern hoists are used by our trained staff to make activities such as getting into bed easy and comfortable for residents.
Cats and dogs are welcome in our centre, providing friendship and a special kind of therapy to our residents.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
No dead ends – interest is created in the area to help avoid confusion and distress
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Our gardens, patios, paths and parking areas are kept clean and weather-ready by our visiting landscape gardening team.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
Our relaxing green spaces mean there is always somewhere to go for residents looking for peace or wanting some light exercise.
Gardening is an enjoyable activity for many of our residents, and we offer raised beds for residents to plant their own flowers and shrubs.
Our listed building is full of grandeur and steeped in history, providing a beautiful, traditional home for our residents.
Our new build development provides all the mod cons you would expect from a modern complex, including secure accessibility and comfortably heated rooms.
Our countryside location means we offer a natural, healthy space for our residents to unwind and relax in.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Esther Cambridge

Visit Ferfoot

Our Address

Old Hardenhuish Lane
SN14 6HH

Get in touch
call 0808 223 5502

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