Whittington House rated outstanding by CQC for being ‘responsive’ to residents’ needs

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  • Whittington House rated outstanding by CQC for being ‘responsive’ to residents’ needs
4th December 2019

Delighted with the CQC feedback, Lyndsey Dixon, Home Manager, said, “At Whittington House our aim is to foster an inclusive environment that enables our residents to live their lives to the fullest, so we are really pleased that the CQC recognised us with an outstanding in their evaluation and noted that our community working and focus on person-centred care leads to an improved quality of life for people.”

“We are delighted with our ‘Good’ overall rating, this is down to the fantastic team here and great support from senior management and colleagues across Caring Homes. We hope that other services can learn from our approach and achieve similar outstanding experiences for their residents.”

Lyndsey was praised in the report with everyone who spoke to the inspectors commenting on how accessible, approachable and supportive she was. Inspectors noted that there was a clear vision for the service which centred around high quality, safe, personalised care.

As part of the rigorous CQC inspection process the team spoke to 14 people and four relatives about their experience as well as nine members of staff including care staff, registered nurses, the receptionist, chef, regional manager and the registered manager. A range of records was also reviewed including five care records, three staff files and a variety of records relating to the management of the service.

Whittington House Health and Wellbeing Lead Jenny Spencer is this year’s winner of the Connecting to the Wider Community Award from the Gloucestershire Meaningful Activity and Wellbeing (MAW) Network. The home also won three categories in the Gloucestershire Care Providers’ Association (GCPA) Care Awards for Nurse of the Year, Dementia Care Team of the Year and Activity Co-Ordinator of the Year with a further two finalists in the Hydration and Nutrition and Best Newcomer categories.

“We are delighted with our ‘Good’ overall rating, this is down to the fantastic team here and great support from senior management and colleagues across Caring Homes. We hope that other services can learn from our approach and achieve similar outstanding experiences for their residents.”

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