Miranda House praised by CQC for high quality Dementia care

Home Manager, Phil and his team at Miranda House Nursing and Residential Dementia Care Home, in Royal Wootton Basset, Wiltshire, are delighted to have recently received a ‘Good’ rating from care regulators, The Care Quality Commission (CQC), following a planned inspection in October.

Miranda House is a modern purpose-built home that has been designed to meet the University of Stirling’s standards of dementia care – widely acknowledged as providing the best living environment for people living with dementia. The home has a light, airy and welcoming ambience and offers a broad range of activities for up to 65 elderly residents. 

Read the full report here

During their visit, Inspectors noted that residents live in a safe, caring, well-led, responsive and effective environment, cared for by sufficient numbers of well-trained staff.

Inspectors saw that people were supported to have maximum choice and control of their lives and noted that people had their own personalised care plans, that were reviewed regularly and updated when needed.  

Inspectors agreed Miranda House supported and treated people with dignity and respect and that they are always involved as partners in their care. All relatives Inspectors spoke with were very positive about the care and support provided. Comments about staff included, “Staff work hard to make people happy and engaged here. The quality of staff they employ are the best,” and “It is very good and brings me lots of comfort to know how my loved one is becoming cared for properly.”

Inspector identified that people’s care, treatment and support achieved good outcomes and promoted a good quality of life and feedback from residents, relatives and healthcare professionals confirmed this. One relative said, “The quality of care here is second to none, the staff do an absolutely wonderful job and I know they are safe.” A healthcare professional said, “I often see examples of great care, where nurses and carers really know their residents and their needs.”

Inspectors observed that people were supported to develop and maintain relationships to avoid social isolation and supported to take part in activities socially and culturally relevant to them. One relative said, “The activities coordinator does a lot of work with us to work out what our family members would like to be engaged in activities wise, so there is always a good range of things on offer.”

Inspectors learnt from relatives and staff that they thought the home was well led and spoke positively about the registered manager. Staff said, “[Registered manager] is very polite, very approachable, he is trying to bring the home up and improving things,” and “I love it here, I love the residents. It is a very rewarding job, I would like someone to look after me the way I look after them.”

Delighted with the CQC feedback, Phil Chapman, Home Manager, said, “We are really pleased that the CQC inspectors recognised our high standards of care that promote positive outcomes and a good quality of life for our residents and also acknowledged our highly skilled team who deliver care with kindness, dignity and compassion.”

“We are delighted with our ‘Good’ rating, this is down to the fantastic team here and great support from senior management and colleagues across Caring Homes.”

As part of the rigorous inspection process Inspectors spoke to three residents, seven relatives, 13 members of staff, including a representative for the provider and the registered manager as well as a healthcare professional. They looked at the care records for people, the management of medicines in the home, and a variety of records relating to the quality and management of the service.

Miranda House offer a full range of support including trial stays, short stay, respite care and permanent care. The home is ideally equipped to provide support for elderly people living with dementia, including Alzheimer’s disease, vascular dementia and Korsakoff’s syndrome.

Miranda House

Home Manager

Phil Chapman


High Street,
Royal Wootton Bassett,

0808 223 5525
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely

Paul Jeffery – Chief Executive Officer

Frank Cummins – Clinical Director