Miranda House praised by CQC for high quality dementia care
Inspectors observed that people were supported to develop and maintain relationships to avoid social isolation and supported to take part in activities socially and culturally relevant to them. One relative said, “The activities coordinator does a lot of work with us to work out what our family members would like to be engaged in activities wise, so there is always a good range of things on offer.”
Inspectors learnt from relatives and staff that they thought the home was well led and spoke positively about the registered manager. Staff said, “[Registered manager] is very polite, very approachable, he is trying to bring the home up and improving things,” and “I love it here, I love the residents. It is a very rewarding job, I would like someone to look after me the way I look after them.”
Delighted with the CQC feedback, Phil Chapman, Home Manager, said, “We are really pleased that the CQC inspectors recognised our high standards of care that promote positive outcomes and a good quality of life for our residents and also acknowledged our highly skilled team who deliver care with kindness, dignity and compassion.”
“We are delighted with our ‘Good’ rating, this is down to the fantastic team here and great support from senior management and colleagues across Caring Homes.”
As part of the rigorous inspection process Inspectors spoke to three residents, seven relatives, 13 members of staff, including a representative for the provider and the registered manager as well as a healthcare professional. They looked at the care records for people, the management of medicines in the home, and a variety of records relating to the quality and management of the service.
Miranda House offer a full range of support including trial stays, short stay, respite care and permanent care. The home is ideally equipped to provide support for elderly people living with dementia, including Alzheimer’s disease, vascular dementia and Korsakoff’s syndrome.