East Hill House Care Home

Liss, Hampshire

Charlene Rosewarne

Care Home Manager

East Hill House care home in Liss, Hampshire provides residential and dementia care for up to 32 elderly residents.

We are proud to have been awarded Best Dementia Care Home at the National Dementia Care Awards 2017.

  • Call us free 24 hours a day, 7 days a week on 0808 223 5501
  • We can assess your needs at home or in hospital
  • Rated ‘Outstanding’ by the CQC for being a responsive home and ‘Good’ in all other categories, read the full report here
  • Beautiful location, evocative of a village green
  • Elegant main house and accommodation
  • Strong community links
  • Excellent activities
  • The highest standards of hospitality
  • Our unique, award winning dementia training is accredited by City and Guilds

Our commitment to care

At East Hill House we offer a full range of residential and dementia care support – including trial stays, short stay and convalescent care, as well as long-term care. We actively encourage residents to bring significant personal possessions to furnish their rooms and to truly make the space their own.

As the Home Manager at East Hill House, I lead my professional Care Team in providing the highest standards of personalised care – in every instance designed to meet the unique needs of each person we support.

Dementia care

At East Hill House we are well equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease and vascular dementia.

In providing dementia care, our care team never loses sight of the fact that, first and foremost, East Hill House is our residents’ home. We maintain a welcoming atmosphere in East Hill House and our residents benefit from a broad and thoroughly enjoyable range of activities. We always encourage our residents to bring important personal possessions to help furnish their rooms, and to really make them their own.

Award Winning Training

Every team member receives our unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

Visiting us

East Hill House operates an open visiting policy, where residents and loved ones may visit at the times that are most convenient for them.


Our home is fully registered with the Care Quality Commission and Hospitality Assured accreditation – a mark synonymous with the hotel industry.

Care Facilities

To promote optimum health in our residents, a personalised nutrition plan is created for each individual, with specific dietary needs taken into account.
We offer reminiscence therapy to give residents an opportunity to recall and share happy memories. This is an enjoyable social activity, which can increase confidence and self esteem.
Our trusted and well-liked visiting physiotherapist is available to treat and advise our residents.
Our local, assigned GP is able to visit our site to treat and advise any of our residents.
A visiting occupational therapist ensures each resident's particular needs are met in our facility.
The regular team of visiting nurses are able to provide guidance, support and treatment to our residents.
Residents can relax in our tidy and clean environment, without lifting a finger, thanks to our dedicated daily cleaning service team.
Our laundry is handled in-house, meaning residents do not have the hassle of washing and drying clothing and linen themselves.
Our qualified dementia team are experts in the latest developments in dementia care, identifying each resident's personal needs and creating a dedicated care plan catered to them.
Trained dementia care staff are on hand to support our residents and ensure their time with us is spent safely and positively.
We use a friendly registered mental health nurse, who residents are familiar with and trust.
We are proud to hold Hospitality Assured Accreditation, which demonstrates our commitment to outstanding service and resident care.
Our excellence in performance and efficiency is recognised through our ISO 9001 Accreditation.
Our dedicated Internal Quality Assurance Team ensure our accreditations are maintained and these high standards are reflected across the facility.
Once we have reviewed the results of the pre-admission assessment, Individual Care Plans are carefully created and a detailed approach to every resident's care is formulised.
Telephone and face to face advice is available to any resident with bladder or bowel concerns. Patients do not need to be incontinent to receive this information.
Our specialist group of activities co-ordinators make sure there are a range of mental, physical and social activities for our residents to participate in and enjoy.

Room Facilities

Residents can use en-suite facilities with added peace of mind with an emergency call point.
We provide step-free, non-slip showers, which are safe and convenient for our residents.
For sanitary reasons and convenience, residents are provided with their own personal basin.
An en-suite WC and basin is provided for the convenience of our residents.
Private bathroom and shower facilities are offered to all residents, so they don't have the inconvenience of sharing, or waiting to use the washroom.
Our fully-fitted and generously sized bathrooms ensure all residents have easy access to a toilet and washing facilities.
Our bathrooms are fitted with automatic lights, which are serviced on a regular basis.
To aid the flow of traffic in our home and make moving from space to space easier, free swing doors have been fitted along corridors.
For added safety and peace of mind, secure grab rails have been fitted in washrooms.
The ultimate in luxury, our divan beds provide a good night's sleep as well as plenty of storage for residents.
Residents can enjoy cross ventilation, improved daylight and a range of views, thanks to our double aspect bedrooms.
Secluded patios provide a private space for residents to enjoy the gardens.
Individual balconies provide an elevated, spectacular view of our garden areas and allow residents to enjoy the garden from their own bedroom.
Lowered cill heights mean seated residents have an unobstructed view of our outside spaces.
Residents and guests can enjoy peace of mind in the sanctuary of our secure patio area.
Residents are able to enjoy all their favourite television shows and films, thanks to our modern television sets.
Clean, well-maintained furniture can be provided for residents to enjoy their own fully-furnished bedroom without the hassle of sourcing and moving in appropriate furniture.
Residents are welcome to bring their own furniture to personalise their space and create their own homely environment.
Special sensors indicate when doors are opened or when movement is detected in the room. These alarms help reduce risk to vulnerable residents.
Window limiters ensure residents are safe and secure at all times, whilst still allowing fresh air into the rooms.
Padded headboards aid residents who want to sit up in bed, read and relax in comfort.
Private documents and cherished belongings can be kept secure in each resident's individual safe.
Residents can relax and sleep easy, knowing their rooms are fitted with reliable, professionally-fitted locks. These recommended locks are safe and appropriate for our residents.
Bright walls and high contrast carpets are used throughout our facility to help residents find their way around the building.
To reduce anxiety and support patients' independent living skills, we have installed toilets which are visible from the bed.
Classic fixtures and fittings, such as traditional taps, bath plugs and light switches have been introduced to the facility to help reduce confusion.
Only non-toxic, thornless flowers and shrubs have been planted in our gardens. This reduces the risk of residents harming themselves.

Indoor Facilities

Our simple to use nurse call system allows residents access to a qualified nurse 24 hours a day, seven days a week.
Our friendly receptionist is on hand to answer any queries throughout the working week.
Visitors have access to their own, fully serviced toilet facilities.
We offer full use of our modern hair salon, staffed by qualified stylists, to all residents.
An engaging activity room, where residents can take part in group activities or enjoy a game of cards or dominoes, is available for use.
Every bathroom has been designed to make it easier to use for our residents' specific needs.
Residents can enjoy the luxury of a warm shower in their own safe, assisted shower room.
A modern, spacious and regularly serviced lift is available for use to all residents and visitors.
Our dedicated bariatric room features specialist hoists, bedframes, toilets and mattresses to cater for bariatric needs.
Friendly, fully qualified nurses are on-hand throughout the day and night to assist with our residents' needs.
A special quiet lounge is available for guests and visitors to relax and unwind in, free from the distractions of televisions, radios or loud conversations.
A room where all our residents can keep up to date with their favourite soaps and take pleasure in watching shows and films with their friends.
Residents can relax with a book and a cool drink on our outdoor terrace, complete with comfortable furniture.
Light, airy and temperature controlled dining rooms make the perfect environment for our residents to enjoy their meals.
Residents have the option of eating meals in their own room, thanks to our popular and reliable room service.
Regardless of the time of day, our residents will not go hungry, thanks to our round the clock snack menu, offering healthy and filling food choices.
Our popular themed food events are a great talking point amongst our residents and add a touch of fun and variety to mealtimes.
A packed schedule of games, activities and trips means there is a social event to suit every resident's taste.
Residents are able to take pleasure in a range of entertainment options, including singers and dance troupes, from the various types of visiting entertainment.
We offer a wide range of external trips, to the seaside, shopping centres, National Trust sites and other local areas of interest.
We help residents create memory boxes, filled with items such as photographs or tickets, to help stimulate happy memories from the past.
Reliable, modern and quiet air conditioning units are positioned around our facility to create a comfortable environment, whatever the weather outside.
Convenient handrails have been fitted around our centre to aid mobility.
Professionally created dementia orientation signage has been positioned around our facility to assist residents' navigational requirements.
Gently sloped floors and wide access routes make our centre wholly wheelchair accessible.
Safe, modern hoists are used by our trained staff to make activities such as getting into bed easy and comfortable for residents.
Cats and dogs are welcome in our centre, providing friendship and a special kind of therapy to our residents.
Our fire alarms, carbon monoxide alarms and sprinkler systems are serviced bi-annually by an external provider to ensure they are fully functioning and safe.
No dead ends – interest is created in the area to help avoid confusion and distress
Our experienced and trained head chef creates a huge choice of meals to suit every palate.
Our in-house laundry team ensure every resident's laundry needs are catered for, so they don't have to worry about washing clothing or bedding.
Wonky shelves, dripping taps and a host of other odd jobs can be fixed quickly and efficiently by our friendly in-house handyman.
Residents can always experience bright, airy rooms and an unobstructed view of the outside world, thanks to our visiting window cleaners.
Residents are able to worship and practise their own religion in our facility, with the support of our visiting multi-faith clergy.
Gentle, relaxing ambient music helps maintain a calm and welcoming environment for our residents.
An independent care fee planning advisory service is available to all residents, providing unbiased information and guidance.
Independent living is supported in our facility and our in-house shop caters for all our residents' needs, offering snacks, magazines and toiletries.
A range of daily newspapers are offered to our residents, so they can keep up to date with local and international news.

Outdoor Facilities

We offer a safe place for friends and family to park their car whilst visiting loved ones.
We have several greenhouses onsite for residents to grow their own produce, should they choose to.
Residents can plant and manage their own vegetables in our mature vegetable garden.
A local train station means we are conveniently located for friends and family travelling by railway.
Our listed building is full of grandeur and steeped in history, providing a beautiful, traditional home for our residents.
Our countryside location means we offer a natural, healthy space for our residents to unwind and relax in.
Residents can enjoy the tranquillity and peace of our extensive gardens, which are fully secure and regularly risk assessed.
Friends and family are able to visit loved ones at any time they choose. We offer 100% visiting time flexibility.

Manager's Profile

I am delighted to be Home Manager at East Hill House, a home where I had my first job as a teenager when my grandmother was Home Manager here.

There is a fantastic, professional and compassionate team working here delivering the highest standards of residential and specialist dementia care for the 32 elderly residents of this grand Hampshire home. We work closely together and are proud of the wonderful family feel people comment upon after spending time at our home.

Having spent time working in many areas of East Hill House, I bring a deep understanding of the way the home runs to my role. I take my responsibilities very seriously and strive to maintain a safe and happy environment, promote the highest standard of care and make a positive difference to all of our residents’ lives.

Prior to becoming Home Manager, I was Deputy Manager and Wellbeing Co-ordinator, a role in which I was a finalist in the prestigious National Care Awards for two consecutive years. There is an exciting and full programme of activities and events run here designed around our residents.

I am passionate about providing the best care for people living with dementia and have forged strong links between East Hill House and the Hampshire dementia support groups as well as our local stakeholders. Many of the support groups meet here regularly and we host an annual dementia festival for East Hampshire Council as well as being founders of Dementia Friendly Liss.

East Hill House has been such a big part of my life and I am delighted to continue the good work we do here, and to keep delivering the best possible care for our residents. I will be working closely with our sister home, Blenheim Court, which is also in Liss with our families sharing activities and social events to benefit us all.

I believe in maintaining strong relationships with residents and their relatives and understands the important contribution that these relationships make to the successful running of a care home.

I have befitted from the proactive support and training provided by Caring Homes, which offers great opportunities for people to progress within the company.

Away from East Hill House, my life is filled with my family and I have two children. Having grown up in the village of Liss I spend any free time I may have working in the community raising awareness of dementia.

Charlene Rosewarne

Resident stories

Debbie’s Story

When Debbie’s family approached East Hill House for help, she was struggling to cope with early-onset dementia, and was being considered for sectioning under the Mental Health Act. After a personal visit, Home Manager Samantha Booty and her team collectively decided they could provide Debbie, who is under 60, with tailored support. One symptom of...

Read more

Visit East Hill House Care Home

Our Address

East Hill Drive
Hillbrow Road
GU33 7RR

Get in touch
call 0808 223 5501

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