FAQs

The Care Quality Commission for England (CQC), Care Inspectorate for Scotland, and the Care & Social Services Inspectorate Wales (CSSIW) are responsible for regulating care services in the UK. Jersey and the Isle of Man each have Registration & Inspection departments to regulate care in these respective Crown Dependencies. They will carry out an unannounced visit of the home and rate the service they provide. All of our care homes display their current rating on their webpages to help you understand the care on offer.

Care can broadly be divided into three types: Nursing, Residential and Dementia. Some of our homes specialise in particular care types, while many others offer a care pathway – with a range of care types catered for all in one place. All of our care homes display the Care Types they provide on their webpages, to help you understand the care on offer.  You can find out more about each type of care here.

Residential care offers housing for those living independently who wish to reside in an environment with other people as companions and friends. Support is on hand if required, but personal care is not a constant need. Nursing care means that qualified nurses are on hand to prescribe medication and offer support and assistance as required for individual care needs, which are more personal in nature. You can find out more about the services we offer here.

All of our Care Home Managers are personally selected by Helena Jeffery, Founder of Caring Homes, both for their professional qualifications and their strong care experience. Providing quality personalised care is at the heart of everything we do, and our Home Managers are dedicated to delivering this level of service in our homes.

All of the members of our Care Team are given the training and support needed to help them provide the highest standards of care.

Caring Homes, has been providing care for over 25 years. Every team member receives a unique ‘living in my world’ dementia training which is accredited by City and Guilds.

It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

The ‘food in my world’ training, also accredited by City and Guilds provides the hospitality team and chefs with the skills and knowledge to stimulate senses and increase creativity in the cooking and presentation of food. This can provide a much-improved dining experience for residents living with dementia and or dysphagia.

Care homes that provide a combination of Residential, Nursing and Dementia care are said to offer a “care pathway”. Homes that offer all three are described as offering a “complete care pathway”. Essentially; having a care pathway can allow a resident to remain at the same home should their care needs change, without having to relocate to another service.

The length of time people spend in a care home varies according to their needs and preferences. Our homes offer permanent care to suit your needs or perhaps a respite stay might be required during a period of convalescence after being in hospital. Day Care is also available at many homes to ensure care can continue when a regular carer is unavailable.

Your GP or your local Social Services team can help you figure out what type of care provision you might require. You can also visit our “Finding the right care” page for more advice about the process, and to help you determine what your next steps might be – there’s also a free checklist you can use to help you make your decision.

You should be able to visit a home at any time – we advise visiting more than once and at different times, so that you can get a clearer understanding of what it is like throughout the day. If you wish to meet the Home Manager during your visit, you might want to consider booking in advance to help ensure they are available when you attend.

Yes – Caring Homes operates an open visiting policy to ensure that residents, relatives and friends can visit at the times that are most convenient for them.

Every one of our homes has a dedicated Health and Wellbeing Coordinator to plan regular events and entertainments. Examples of activities can include: physical light exercise, reminiscence style activities, sensory musical performances or cognitive activities like gardening and baking. Trips out are also organised as our homes have access to a fleet of private minibus, available to take group outings when requested by residents. Find out more about activities with Caring Homes here.

All of our homes have an outdoor area for residents to enjoy the outdoors. This could be a terrace or landscaped garden, even woodland in the grounds for residents to relax in. Many bedrooms also offer a private ground floor terrace or upper floor balcony. Homes offering specialist dementia care also benefit from secure outdoor areas so residents can spend time outside in safety. A private minibus is also available to take residents out on day trips away from the home. Find out more about “Life with Caring Homes” here.

At Caring Homes we are proud of our great hospitality. All of our care homes have a dedicated chef to prepare fresh meals and offer a well-balanced diet that is tailored to each of our residents’ needs. Menus offer a variety of healthy foods for residents to enjoy, as well as home-made cakes for afternoon tea time.

Each of our homes benefit from double rooms that can accommodate couples, close friends or relatives that wish to share, or single residents searching for a bit of extra space. Contact your chosen home to find out more about the current availability of extra-spacious accommodation.

If you have any further queries, you can contact a specific care home using the Contact Us form.