What you need to do
- Stay at home
- Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
- Stay 2 metres (6ft) away from other people
- Wash your hands as soon as you get home
In addition to the latest Government advice
- Non-essential visitors (including relatives) must not visit our homes
- Resident engagement is continuing through updated homes Wellbeing Programmes
- We remain open for pre-screened and safe admissions in many home locations
- Our COVID-19 Steering Group meets (remotely) every day
Key Questions & Answers
Here is a list of our most frequently asked questions.
In the light if the latest Government and public health advice we are taking comprehensive action to respond to the growing coronavirus outbreak in the UK.
At this time we are asking Relatives not to visit our homes and have introduced a number of ways in which you can keep in contact with your loved one and with life at our homes.
The Caring Homes Covid-19 Steering Group has taken onboard the latest public health and Government advice and these changes have been made to ensure we protect the health, safety and wellbeing of our Residents and Colleagues, which remains our top priority. We understand that this may be very difficult for both our Residents and families. It is not a decision that we have taken lightly as we understand the challenges this may present everyone concerned.
Please be assured that Caring Homes is treating the coronavirus outbreak extremely seriously and comprehensive contingency plans are in place in the event of an outbreak at a home.
It is important to bear in mind that every year Caring Homes prepares to respond to infectious diseases, including a severe flu outbreak, and therefore, whilst this illness is new, it is very much business as usual for how we safeguard the health of our Residents and Colleagues.
In response to the growing UK coronavirus outbreak we have created a dedicated steering group. This group comprises of our CEO and senior leaders from across the business who meet regularly to review and further develop our plans, reflecting the evolving situation.
The Covid-19 Steering Group has already taken action working to secure the medical and food supplies we may need in the event of an outbreak in a home.
Policies and protocols needed to make sure Caring Homes can continue to provide high-quality, kind care if or when coronavirus becomes more widespread in the UK, have also been developed.
We continue to source supplies of all the necessary protective clothing and equipment and have been advised there will be more provided via the Department of Health and Social Care should we require it.
All Home Managers and Colleagues are well informed and familiar with the steps we are taking and how they can help prevent the spread of infection. This includes establishing hand washing stations in the reception areas of all homes, installing additional prominent signage about handwashing, and completing the infection control training modules through our digital learning platform.
Channels of communication are in place to ensure the latest guidance and support is available 24/7 to each home. Calls are scheduled with all Home Managers, Operations Teams and the Caring Homes Steering Group and CEO on a regular basis.
The Caring Homes Covid-19 Steering Group will continue to meet regularly with monitoring and reviews taking place daily. The group will digest and respond all the latest guidance issued by the UK Government and Devolved Administrations, the NHS, and public health bodies. Robust contingency plans are in place in the event of a coronavirus outbreak at one of our homes.
Many of our Residents have en-suite rooms and can therefore elect to self-isolate in their rooms if they wish to and we are able to provide the essential contact if that is what they prefer. Some homes may need to ask our Residents to all self -isolate but this is done only if necessary on a home by home basis.
This page will be updated to reflect the latest information and advice regarding any additional steps we are taking to protect Residents, as and when this is required.
For anyone connected to a Caring Homes home who has further questions about our response to the coronavirus, please call the Home Manager at your local home. Phone numbers for all homes are listed on the individual home pages at https://www.caringhomes.org.
If you do not have symptoms and are looking for general information on coronavirus (Covid-19), a free NHS helpline has been set up on 0800 028 2816.
There are a number of ways in which you can keep in contact with your loved one and in touch with life at our homes – by telephone, Skype, email and other social media outlets.
We will be supporting our Residents to view any messages you send over. We would love to encourage relatives, friends and members of the local community to stay in contact but as the virus may stay live on objects for a number of days we hope you will take to using technology to get your messages through so that we can maintain the highest standards of hygiene and protection.
The health of our Residents is our utmost priority and in addition to all normal clinical observations and practices we are well prepared to support a Resident should they become unwell and or display any symptoms associated with coronavirus.
We have access to medical professionals and are working with local health organisations, GPs and Hospitals, all following the same guidelines, to ensure the highest standard of care is provided to Residents.
Should a Resident become extremely unwell we follow all the guidelines and involve medical professionals. In the case of suspected COVID-19 this will mean the Resident being admitted to hospital.
Following their departure, we have a number of protocols and processes in place that ensure all other Residents and Colleagues health and wellbeing.
At this time we are only allowing essential visits from healthcare professionals and ask everyone to observe the following:
• Hand washing.
It is important that you wash your hands thoroughly before you visit the home, and regularly whilst you are at the home. Please make sure you wash your hands for a minimum of 20 seconds, using either hot water and soap or 60% alcohol sanitiser gel. The NHS has a video guide to effective handwashing (see below). Additional hand washing stations have been set up at our homes to help visitors wash their hands regularly.
• Coughs and sneezes.
We understand there are many reasons why someone may have a cough or sneeze. Whilst visiting a Caring Homes home please make sure you have a pack of tissues on you at all times so that you can catch a cough or sneeze. Please then immediately dispose of the tissue in the bin. Remember – Catch it. Bin it. Kill it.
Covid 19 – Advice for visitors
At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential healthcare professionals who will be required to adhere to strict protocols.
We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.
We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.
We hope you will understand and support these actions and any further subsequent measures we might need to put in place.
Paul Jeffery – Chief Executive Officer
Frank Cummins – Clinical Director
We would like to assure you that we are not admitting anyone with positive test result for COVID-19, nor are we admitting anyone showing symptoms. Local Authorities and Hospitals are also working with providers of care to ensure this does not occur.
We have very robust and stringent clinical screening processes in place, to determine whether we will admit a new Resident and we are in full discussions with Public Health, Local Authorities and CCG’s on a case by case basis to identify how we can support people needing care without placing our existing Residents and Colleagues at risk.
We want to assure you that the safety and wellbeing of our Residents and Colleagues is always our top priority.
We have now postponed all activities and events delivered by third parties within our homes. This will affect any community groups that meet on site, all external providers for hair or beauty treatments, all providers of arts and crafts, activities, intergenerational groups, open days, awareness sessions, dementia cafes etc.
Our Residents are still enjoying a full programme of activities laid on by our in-house activities’ teams. These include baking, gardening, arts and crafts, singing, exercising and enjoying the fresh air in many of our large landscaped gardens.
Here are some additional resources where you can find further information and the latest Government and NHS advice.
If you do not have symptoms and are looking for general information on the Novel coronavirus (Covid-19), a free NHS helpline has been set up on
0800 028 2816.
The helpline is open:
Monday to Friday, 8.00am to 10.00pm
Saturday and Sunday, 9.00am to 5.00pm
NHS 24 website (Scotland Only)
NHS Helpline Number
0800 028 2816
The helpline is open:
Monday to Friday, 8.00am to 10.00pm
Saturday and Sunday, 9.00am to 5.00pm