Well-led Care Home rated Good by CQC

Caring Homes are delighted that Heffle Court our Residential Care Home in Heathfield, East Sussex, has recently received a ‘Good’ overall rating from care regulators, The Care Quality Commission (CQC), following an unannounced inspection in March.

Read the full report here

Colleagues at Heffle Court, who provide a full range of nursing, dementia and residential care for up to 41 elderly residents, are delighted that during their visit, Inspectors acknowledged that residents live in a safe, effective, well-led, caring environment, cared for by sufficient numbers of well-trained staff who are kind and considerate in their approach to care and support but who also know residents well. Inspectors observed that, “People had positive interactions with staff. For example, one member of staff was sitting with two people at a table, there was lots of laughter and engagement between the three of them and all three clearly enjoying each other’s company,” as staff worked patiently with residents treating them with kindness, compassion, dignity and respect.

Over the moon with the feedback, Debby Potter, Home Manager, says, “At Caring Homes we all strive to ensure that our home is just that – a caring home. We are all really pleased that the CQC inspectors have recognised the continuing and ongoing improvements at Heffle Court and we are delighted with our ‘Good’ overall rating.  This is a real testament to the fantastic team here and great support from my senior managers at Caring Homes.”

The Inspectors witnessed that when people require assistance this is responded to by staff quickly and sensitively, commenting that it was evident that there was a strong, visible person-centred culture and that staff are all highly motivated. Staff they observed, were seen to speak affectionately about and to the people they supported. Indeed, every person they spoke with told them that staff are caring, kind and friendly. One resident sharing, “I’m new to here, I’m very pleased with it,” and another, “Everybody is so helpful.”  

Heffle Court boasts a dedicated activities coordinator who continually aims to support and encourage people to engage with an ever-widening variety of meaningful activities and events which are fun, inclusive and stimulating. Regarded as a key area, all staff, not just the activities coordinator, are involved in supporting people with engagement.

The home has poured its creative talents into improving the environment to ensure it meets and exceeds guidelines on supporting people who are living with dementia. Alcoves and corridors are decorated with a range of scenes, reflecting the home’s locality. One looks like a small town, high street, another, a cottage garden. This assists residents to orientate themselves around the home more easily. Other areas depict a small terraced house, and another as a seaside, beachfront area.

Debby continued; “We are always determined to improve in all areas for both our residents and colleagues. Our challenge is to ensure that we can consistently deliver and evidence that we are achieving the highest standards. The team at Heffle Court are committed to every aspect of the care we provide being at a consistently high-quality level and are looking at ways to use all feedback to drive further improvements.” In their report the CQC stated that, “People’s outcomes were consistently good, and people’s feedback confirmed this.”

During the visit inspectors spoke with 14 people, including residents, relatives, colleagues and observed care and support given to people. Inspectors also reviewed care records, audits, reports and training records.

Heffle Court

Home Manager

Debby Potter


Station Road,
East Sussex,
TN21 8DR

0808 223 5510
View care home

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