The Team, Care and Quality of Life rated highly by Residents and Family in national survey

Residents and colleagues at Hillview Court in Sauchie, Clackmannanshire are celebrating after performing strongly in a nationwide survey of care home residents and their family and friends. The results, launched by Ipsos MORI, show Hillview Court was given an Overall Performance Rating (OPR) score of 81% by residents, and 95% by their family members and friends.

Hillview Court achieved scores of 83% for ‘Quality of Life’ and ‘Staff & Care’, meaning the residents of Hillview Court highly rate the standard of care they receive with their family and friends rating these same themes with scores of 98% and 96% respectively.

Jackie Morrison, Regional Manager for Hillview Court, said: “It’s great that not just our residents, but their families and friends value the care they receive at Hillview Court. Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones. While we’re really pleased with our scores, we obviously want to get even better, and the survey helps us do that by giving us direct resident, family and friends feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey. Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

Hillview Court, part of the award-winning Caring Homes family, currently celebrating 25 years in the care sector, were rated ‘5’ – Very Good, for the third year running, by the Scottish Care Inspectorate. The Home provides specialist nursing and dementia care for up to 48 residents in separate specialised houses and is rated 9.3/10 by residents and relatives on care review site; carehome.co.uk.

Two houses support older residents living with Dementia, one of which, Willow House featured in the top three finalists for the ‘Specialist Service of the Year’ Scottish Care Awards 2018, whilst another provides nursing care for elderly residents. Willow House also gained a top award for Specialist Adult Care at the Caring Homes Scottish Recognition Awards in 2018, where Christine Graham, a Senior Care Assistant also received the Specialist Adult Care award, the previous year, for the outstanding nature of her daily care.

Colleagues receive Caring Homes’ award winning ‘My World’ Dementia Training, accredited by City and Guilds which now also incorporates ‘Food in My World’ for our hospitality teams and Chefs. Three additional houses provide care for people aged over 18 living with learning disabilities, and the newest house supports individuals who have an acquired brain injury and or alcohol related-illness.

Now in its seventh year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well. The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform. 11,188 residents in 532 care homes across the UK responded to the Residents’ survey, which achieved a 42 per cent response rate. Meanwhile, 6,956 relatives and friends of residents living at 525 homes responded to the Family and Friends’ survey.

Each care home achieved an Overall Performance Rating and four statistically derived ‘theme’ scores (‘Staff and Care’, ‘Home Comforts’, ‘Choice and Having a Say’, and ‘Quality of Life’) based on residents’ responses to all questions in the survey. Care homes participating in the Family and Friends’ survey achieved a separate Overall Performance Rating and four theme scores (mirroring those of the Residents’ survey).

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website (www.yourcarerating.org). The website also shows how homes that took part in the survey last year performed. All of this helps families and potential residents who are choosing a care home for a loved one by giving them vital information on what the current residents and their loved ones actually think of each home and the standard of care.

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other and captures the views of over 18,000 participants across a total of 20 operators.

Hillview Court

Home Manager

Jane Hamilton

Address

Whiteyetts,
Sauchie,
Clackmannanshire,
FK10 3AQ

Contact
0808 223 5512
View care home

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Coronavirus (COVID-19) Update
To Whom it may concern,

RE: A message from the CEO and Clinical Director

At Caring Homes we are following the latest Government advice and stopping visitors to all our homes, except for essential visits by healthcare professionals who will be required to adhere to strict protocols.

We understand that this may be very difficult for families but we are clear in our duty to ensure we protect the health, safety and wellbeing of our Residents and Colleagues as our top priority.

We want you to know that you can contact your loved ones through calls, emails, video and social media and we will support our Residents to view any messages you send over. We are confident that the teams in our homes are doing all they can to ensure that life remains as comfortable and sociable as possible. There will be a full programme of activities delivered by our in-house health and wellbeing teams.

We hope you will understand and support these actions and any further subsequent measures we might need to put in place.

Yours sincerely

Paul Jeffery – Chief Executive Officer

Frank Cummins – Clinical Director